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Front Office Associate, Part-time
Amplifon Yonkers, NY
$63k-83k (estimate)
Part Time | Retail 2 Weeks Ago
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Amplifon is Hiring a Front Office Associate, Part-time Near Yonkers, NY

We're looking for a driven individual who is passionate about helping others to become our next Part-time Front Desk Associate!

As a Front Desk Associate, you are the customer's first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. 

Individuals with experience in customer service or office administration as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. However, regardless of experience, we're seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks. 

Responsibilities: 

  • Manage the customer journey as the first point of contact, by setting expectations for their experience and delivering a quality customer experience 
  • Scheduling, screening, and confirming new appointments through inbound and outbound calling 
  • Provide customer resolution to any concerns or questions 
  • Communicate all relevant customer information to the Hearing Care Professional 
  • Collect and record customer payments 
  • Maintain the customer database by updating office records 
  • Inform the customer about hearing care accessory options 
  • Handle walk-ins for existing customers 
  • Help run office promotions by participating in any marketing and social media initiatives 
Requirements

Ideal Candidate: 

  • Administrative background 
  • Experience in a direct customer support role 
  • Inbound/outbound calling 
  • Scheduling appointments 
  • Experience working in a healthcare setting 
Benefits
  • Pay: $16/hour
  • Hours: Monday - Friday, 25 hours weekly
  • Monthly bonus opportunity 
  • Health Insurance 
  • Short-term Disability
  • Paid Time Off 
  • 401K plan
  • Paid Holidays
  • Work-life balance 
  • Continuous training & support 

About us: 

For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer's quality of life. 

At Miracle-Ear, you'll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation. We're invested in the growth of our employees, offering continuous training and development opportunities to empower our employees to become leaders in the industry. 

Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need. Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound. Our corporate team is headquartered in Minneapolis, Minnesota, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide. 

Job Summary

JOB TYPE

Part Time

INDUSTRY

Retail

SALARY

$63k-83k (estimate)

POST DATE

05/26/2024

EXPIRATION DATE

06/15/2024

WEBSITE

amplifon.com

HEADQUARTERS

BRISTOL, TN

SIZE

3,000 - 7,500

FOUNDED

1950

CEO

JOHN C SNYDER

REVENUE

<$5M

INDUSTRY

Retail

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About Amplifon

As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 28 countries and a team of 17,000 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for ...colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, BeLux, Canada, Chile, China, Columbia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, The Netherlands, UK & Ireland, United States. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true More
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If you are interested in becoming a Front Office Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Associate for your reference.

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