51 Customer service advocate Jobs in Waco, TX
Amplifon is Hiring a Customer service advocate Near Waco, TX
Customer Service Advocate
WACO, TX, United States
Were looking for driven individuals who are passionate about helping others to join our growing team as Customer Service Representatives !
As a Customer Service Representative, you are the customers first point of contact, whether youre connecting through inbound or outbound calls.
Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for.
Individuals with experience in a call center setting orthe customer service industry would be a good fit for this role, experience in the healthcare industry is a plus.
Overall, were seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to multitask in a fast-paced, call center environment.
Responsibilities :
- Manage inbound calls for customers looking to make an appointment in one of our clinics.
- Successfully complete marketing campaigns to existing and prospective customers through outbound calling, aiming to schedule qualified appointments for Hearing Care Professional.
- Resolve customer issues in a timely manner, which may require research and follow up.
- Educate patients on Miracle-Ear programs and services.
- Ensure adherence to all HIPAA (Health Insurance Portability and Accountability) regulations.
Ideal Candidate :
- Excellent computer, phone, and systems skills
- Superior communication skills
- Effective organizational skills
- Exceptional customer service skills
- The ability to multi-task in a fast-paced environment
- Ability and desire to use a script
- Prior experience in a call center or telemarketing environment a plus
What we offer :
- $14-$15 / hour incentives
- Hours to start are Monday-Friday, 10am-7pm, 1 Saturday required a month
- Opportunities for growth within the department and company
- Health Insurance : Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan
About us :
For 75 years Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss.
We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customers quality of life.
At Miracle-Ear, youll experience the entrepreneurial spirit and camaraderie of a small business, with the extensive training and technology of an advanced corporation.
We're invested in the growth of our people, offering continuous training and development opportunities to empower our employees to become leaders in the industry.
Through the Miracle-Ear Foundation, we give back to the local communities we serve, with a portion of the cost of every hearing aid sold helping someone in need.
Fostering a culture of belonging allows us to deliver on our promise of helping millions of diverse customers rediscover all the emotions of sound.
Our corporate team is headquartered in Minneapolis, MN, and Waco, TX, and our parent company, Amplifon, is the global leader in the retail hearing aid industry, operating in 26 countries world-wide.
Last updated : 2024-05-13
Job Summary
Full Time
Retail
$36k-45k (estimate)
05/12/2024
06/21/2024
amplifon.com
BRISTOL, TN
3,000 - 7,500
1950
JOHN C SNYDER
<$5M
Retail
Related Companies
About Amplifon
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 28 countries and a team of 17,000 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for ...colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, BeLux, Canada, Chile, China, Columbia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, The Netherlands, UK & Ireland, United States. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
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The job skills required for Customer service advocate include Customer Service, Call Center, Communication Skills, Customer Satisfaction, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service advocate positions, which can be used as a reference in future career path planning. As a Customer service advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service advocate. You can explore the career advancement for a Customer service advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
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A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
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Customer Service Advocate need a mix of technical skills and human skills.
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Step 3: View the best colleges and universities for Customer Service Advocate.
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