Full job description Required Qualifications:BA/BS plus two years of experience or a combination of related education and work experience to equal six years; apply knowledge and skill to a recurring task or activity with emphasis typically on precision and timeliness of executionCustomer service experienceExperience with Computers: Word, Excel, data entry/processing, & database software in a Windows environment, as well as the Google suite of programsDemonstrated/documented ability to clearly communicate in written and spoken EnglishPreferred Qualifications:2 years of experience working in a clinical settingDemonstrate the ability to deliver quality customer service results while multi-tasking, prioritizing, and meeting deadlinesAbility to work independently or with little directionExperience working under pressure (responding to multiple time-sensitive duties and requests) in a fast-paced diverse customer service environmentDemonstrate problem-solving, decision-making, and independent thinking abilities, especially when handling the unexpectedAbility to determine when to seek appropriate guidance from peers and departmental leadership for escalated situationsAbility to participate in an after-hours call rotation. Ability to respond to building issues, lock-outs, and building emergencies knowledgeably and in a timely fashion. Represent department as a first responder in an after-hours emergency, primarily remotely but also in person as deemed necessaryExcellent command of organizational, communication, and interpersonal skills, with a strong aptitude for self-motivationAbout the Job:30% Customer relationsServe as the main contact to provide guidance and resources for all facility/clinic related questions, concerns, or needsAct as a liaison between University departments, vendors, and clinic to maximize facility uptime and ensure facility needs are addressedInteract with guests and study participants to ensure an enjoyable experience and tend to questions or concerns as they ariseExpand portfolio of studies by communicating with and providing facility tours for various departments on campus and work with those groups on creating an environment and system within the clinic that would accommodate their study needsPrepare and maintain correspondence communications necessary for effective facility operations.Point of contact for University Planners and operational oversight of all MIDB Facility projectsPrepares communications and makes presentations on system enhancements and/or alternatives25% Building Operations and SafetyServe on Building Operations Council, addressing building operations ongoings and concerns and develops policies to increase efficiency in building safety and functionPerform emergency personnel duties listed under work area representative, floor monitor and emergency safety coordinatorServe on the Building Emergency Plan Committee, responsible for annually updating and revising the Building Emergency Plan, attending safety meetings and discussing building safety issues.Utilize proactive building management strategies to ensure building operations, access, and security are maintained at the highest levelInitiate, facilitate, and manage customer security clearances, key, push code, and key safe requests and have strong knowledge of facility clearancesOrder, assign, monitor, and issue keys in line with RFSS and University policyComplete online security database entry, access audits, and modifications to ensure security of all buildings is upheldConduct regular facility and perimeter walkthroughs to assess existing conditions, while also proactively seeking, noting, and investigating work orders not yet reportedMonitor facility space usage and partner with building operation council to ensure efficient use of space and occupancyRespond and communicate building emergencies and urgent matters to building occupants in a calm and efficient manner. Issues may include, but are not limited to: equipment failures, unexpected facilities outages and damages, and environmental hazardsIdentify and contact all parties necessary to address urgent issues and to minimize impact on building occupants safety and researchTrack and schedule preventative maintenance work to optimize facility-related uptimeAssist Operations Manager with seeking out service providers for RFSS owned research equipmentSeek out and compare cost-effective estimates for service repairs and preventative maintenance of RFSSs portfolio of equipment and technologyImplement, execute and enforce health and safety guidelines to adapt to current internal and global safety standards.Lead the execution of facility emergency plan in the case of a panic button and/or code pink situation in cooperation with M Health Fairview.Ensure appropriate use, maintenance, and calibration of equipment and spaces25% Administrative and LogisticsCollaborate with occupants and service providers to develop alternative strategies and accommodations when building disruptions are requiredCreate and track blanket POs, standard purchase orders and blanket POs, and work closely with the U of M finance department to ensure purchases are reconciled in a timely manner and financial integrity is maintainedAssess and provide input on stocking needs based off of customer inputRegularly meet with M Health clinic director to ensure work orders, custodial and livability issues are addressed in a timely fashion.Provide records for users of temperature controlled units when necessary(15%) Partners with Event and Student Administration ManagerThis position partners with Event and Student Administration team to oversee student staff and information desk operations in an effort to maximize their alignment to the mission of RFSSAssist Event and Student Administration Manager with a departmental portfolio of conference rooms, event and shared spaces, including scheduling, submission of work orders, spatial and furniture arrangements, and A/V technologyCollaborate with the Event and Student Administration Manager in the development and implementation of policies and procedures that guarantee delivery of timely, efficient, and courteous serviceCovering shifts in order to minimize desk closuresPartner with Event and Student Administration team in facilitating on-going training and development opportunities for student staffProvide student staff with performance feedback, constructive criticism, and positive coaching aimed at delivering consistent customer service. Ensure these instances are documented and reported to the Event and Student Administration team in a timely mannerPlan and oversee short-term and long-term student staff projects, including checkpoints and feedback mechanismsProvide input for student staff evaluations to the Event and Student Administration teamSupport and collaborate with Event and Student Administration team with recruitment and onboarding of student staff as neededContribute to the facilitation and development of student staff meetings(5%) Other Duties as AssignedParticipate in an after-hours on-call rotationThe employer retains the right to change or assign other duties to this positionThis job may be designated as essential.The employer retains the right to change or assign other duties to this position. Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.Additional documents may be attached after application by accessing your 'My Job Applications' page and uploading documents in the 'My Cover Letters and Attachments' section.To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.eduAny offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.The University of Minnesota, Twin Cities (UMTC)The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of Americas Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).#J-18808-Ljbffr

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