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We are currently seeking multiple individuals to join our team as a Front Desk Agent.
Shifts include:
3p-11p
11p-7a
Flexible Scheduling, Part Time Positions Available!
GUEST SERVICE AGENT
POSITION PURPOSE
Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.
Assure highest possible level of guest satisfaction.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Preferred Guest Program and provide recognition and benefits to all present members.
Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Post miscellaneous charges as requested.
Capture sales through reservations and sales inquiries.
Coordinate front desk activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
· Maintain, organize and clean work area, lobby and other public areas.
· Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
· Wash, fold and put away laundry. Stock laundry storage areas.
· Book reservations for those guests who approach or call the Front Desk.
· Balance all cash, check, credit card and city ledger accounts through verification.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.
· Thorough understanding and effective performance of property management system.
· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.
· Requires good communication skills, both verbal and written.
· Must possess basic computational ability. Must possess basic computer skills.
· General knowledge of the city were hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities.
· Demonstrate and promote a strong commitment to providing the best possible experience for our guests and employees.
PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, typing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers and other office equipment as needed.
OTHER
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
This job summary is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 16 – 32 per week
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Part Time
$26k-34k (estimate)
08/07/2023
03/28/2024
The job skills required for Hotel Front Desk | 3pm-11pm and/or 11pm-7am include Guest Service, Credit Card, Scheduling, Laundry, Communication Skills, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Front Desk | 3pm-11pm and/or 11pm-7am. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Front Desk | 3pm-11pm and/or 11pm-7am. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Front Desk | 3pm-11pm and/or 11pm-7am positions, which can be used as a reference in future career path planning. As a Hotel Front Desk | 3pm-11pm and/or 11pm-7am, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Front Desk | 3pm-11pm and/or 11pm-7am. You can explore the career advancement for a Hotel Front Desk | 3pm-11pm and/or 11pm-7am below and select your interested title to get hiring information.
If you are interested in becoming a Hotel Front Desk, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Hotel Front Desk for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Hotel Front Desk job description and responsibilities
Hotel Front Desk greet with a smile and offer necessary assistance to hotel guests.
03/05/2022: Bangor, ME
They work with management to organize the front desk and ensure that guests have a pleasant stay.
03/04/2022: Provo, UT
Hotel Front Desk Agent is a professional who is responsible for greeting guests in an efficient and courteous manner.
05/04/2022: Yakima, WA
They are responsible for the guest registration process and communication of hotel
05/08/2022: Lake Charles, LA
Hotel front desk employees (also known as guest services employees) are responsible for making sure each guest has a pleasant experience at a hotel.
04/18/2022: Louisville, KY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Hotel Front Desk jobs
They must have the ability to stand for long periods of time and knowledge of basic computer skills
04/02/2022: Juneau, AK
Being a good Hotel Front Desk must be approachable and attentive wih their guests.
02/21/2022: San Antonio, TX
Hotel Front Desk should be able to promote specific hotel services and offer suggestions.
05/04/2022: Syracuse, NY
Front desk employees need to be able to get along and work with a variety of people.
03/21/2022: New Haven, CT
Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone.
04/05/2022: Killeen, TX
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