Primary Role

• Responsible for supervising front-line personnel and implementing operational processes that are engaged in the functional area of Production for water and/or wastewater operations.

Key Accountabilities

• Supervise a team of front-line staff engaged in production operations.
• Schedule training and development activities to ensure that personnel obtain and maintain appropriate operator certifications from regulating agencies.
• Participate in the resolution of union and/or non-union labor issues.
• Record, compile and provide operating data to track the financial performance of production operations.
• Coordinates the construction of new and/or upgraded production facilities in accordance with approved CAPEX budget.
• Implement a preventative maintenance program for capital assets that provides OPEX savings and defers CAPEX spending, where possible.
• Day-to-day implementation of security efforts at all production facilities.
• Supervise daily activities to ensure that adequate quantities of treated water meeting all regulatory standards are provided to customers at all times.
• Supervise operational and business processes to ensure that American Water policies are followed, best practices are implemented, and internal/external reporting requirements are satisfied.
• All other duties as assigned.

Knowledge/Skills

• Good verbal and written communication skills (e.g., presentation, listening, report writing.)
• Strong project management skills (e.g., planning, organizing, directing, monitoring and reporting of project activities).
• Strong interpersonal skills (tact/diplomacy, persuasion, cooperation and ability to motivate others).
• Computer literacy. Competent in the use of Microsoft Office, project management, asset management and customer information systems.
• Good working knowledge of regulatory developments, new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
• Knowledge of the regulated water business and the regulations impacting the business.
• Knowledge of company policies and procedures, practices, and trends. Knowledge of process and operational areas.

Experience/Education

• Two (2) years of relevant experience.
• Bachelor’s Degree in operational discipline, management, or related technical discipline.

Travel Requirements

• Up to 10%

Certifications & Licenses

• Valid driver license
• DEP Class A license preferred

Work Environment

• Primarily indoor environment including laboratory

Competencies