4 Customer Support Specialist Jobs in Cerritos, CA
American Telephone and Telegraph Company is Hiring a Customer Support Specialist Near Cerritos, CA
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**Customer Support Specialist**
** Cerritos, California**
**Customer Support Specialist**
** Cerritos, California**
**exciteexcite**
Put your customer skills to work on the front line of our operations.
**Credit & Collections**
As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.
**Customer Service**
As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
**Loyalty (Retention)**
As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
**Credit & Collections**
As a Representative in a Credit & Collections Call Center, youll take a lead in keeping our customers connected. You will deliver a positive experience while working with customers to bring their overdue accounts current. Providing top-notch customer service with empathy and innovative solutions is what will deliver the answers our customers need while also delivering a best-in-class experience.
**Customer Service**
As a Customer Service Representative, youll be part of a team of professionals dedicated to assisting customers with billing issues, technical questions, or just providing general help regarding their service. Youll accomplish all of this using various tools and systems, as well as through your research savvy and resolution skills.
**Loyalty (Retention)**
As a Representative in a Loyalty Call Center, youll use an empathetic ear to deliver strong conflict resolution and relationship building skills to retain our valued customers. You will use your talents to offer customized solutions and transform a frustrated exchange to a best-in-class customer experience.
**Call Center**
* A high school diploma or have earned your GED
* At least one year of customer service/sales work experience
* Familiarity with Windows computers
A career with us comes with big rewards! We offer a competitive compensation package that starts at up to $19.85 per hour for this role. Plus a potential for pay increase every 6 months, Theres also potential for monthly incentives.
Add a full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus, a 50% off your AT&T wireless service and discounts on other AT&T products and services
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
If youre 18 years or older, lets talk.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Study Guide for pre-employment screening (click the link below to open the study guide)
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws
**Job ID** 2210461 **Date posted** 02/14/2022 **Benefits**
Invested in your satisfaction and continued success.
We take care of our own here (hint: that could be you). Our benefits and rewards mean we cover some of your biggest needs with some of the coolest offerings. We already think were a pretty great place to work. Were just trying to rack up some bonus points.
Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
**Compensation**
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
**Tuition Assistance**
Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
**Insurance Options**
Lets start with the big one: Your work gets rewarded with competitive compensation and benefits. It really does pay to be on our team.
**Compensation**
Our people have class. Literally. We can help you out on approved education costs with our tuition assistance plan.
**Tuition Assistance**
Heres another reason to breathe easy: You and your family get access to excellent medical, dental and vision insurance options.
**Insurance Options**
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
Review this page and make sure this role is what you would expect
Complete online application
Complete the assessment Phone Interview
In-person interview and role-play
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
Review this page and make sure this role is what you would expect
Complete online application
Complete the assessment Phone Interview
In-person interview and role-play
Conditional job offer
Drug screening and background check
Congratulation and welcome to AT&T!
Job Summary
Full Time
$47k-59k (estimate)
04/29/2024
05/12/2024
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
