23 Customer Service Manager Jobs in Niles, IL
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American Science & Surplus is Hiring a Customer Service Manager Near Niles, IL
American Science & Surplus is looking for a Customer Service Manager to oversee the catalog order entry and phone lines to ensure the highest level of customer service and problem resolution. The supervisor will work alongside and lead a team of 2 other customer service employees to become the company's most amazing department. Psst..which is decided once a year by our rubber chicken mascot!
Hours are M-F 7:30am- 4:30pm (slightly flexible) at our warehouse in Niles, IL. About 20 minutes Northwest of Downtown Chgo. Full time
Qualifications:
-Previous manager/supervisor experience preferred
-Proficient in English with strong communication skills
- Previous data entry and customer service roles preferred
-Ability to handle phone etiquette and outbound calling
-Able to prioritize tasks and to delegate them when appropriate to meet deadlines
-Analytical skills for problem-solving
Join our team as a Customer Service Manager and play a key role in ensuring customer satisfaction and driving business success!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Niles, IL 60714 (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$93k-120k (estimate)
05/24/2024
05/27/2024
sciplus.com
MILWAUKEE, WI
50 - 100
1937
ANDERS CHRISTIN
$5M - $10M
Wholesale
Related Companies
About American Science & Surplus
Here at American Science & Surplus we are fascinated by discovery and invention. And we are dedicated to having fun along the way. We offer an eclectic range of products, many with a science or educational tilt to them, others simply handy or amusing. Value is important, and whenever we can, we carry surplus at prices well below retail. We love closeouts, inventory overruns, mis-manufactures, and items whose time has not come. A word of caution: When a surplus item is gone, it is gone. So if you see something you love, best get it now since we may not have it tomorrow. When we can't find surpl...us, we may carry regular merchandise which we think those interested in learning and tinkering will find appealing, but only if we feel it is good quality at a fair price. Littered in and around this stuff are whimsical things that we carry because, well, because we like them. And we hope you will too. Be sure to drop us an e-mail at feedback@sciplus.com to let us know what you think of what we have, and what you would like to see.
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The job skills required for Customer Service Manager include Customer Service, Customer Satisfaction, Problem Solving, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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