*This position requires working at least 3 days per week from our HQ in Fulton, MD, working from home the remaining days*
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.
If you love a fast-paced, team-oriented working environment, American Pest has an exciting opportunity for you! We are currently seeking a friendly, helpful, detail-focused Billing Specialist to join our team. This is a billing role for someone looking to ensure all customer billing questions and concerns are handled with care, accuracy, and fantastic customer service. In short, we need the most professional, attentive, driven, and upbeat Billing Specialist we can find. Hopefully, that's you!
We offer a stable career opportunity with a company that is growing daily. In fact, we've tripled in size over the last 4 years and with that kind of growth many doors are opened to bring in great new people that will help support that kind of rapid expansion.
What You'll Get... We want to help our employees build a great career and a great future. At American Pest, you'll have access to these great benefits!
Health and Well-being:

• Cigna medical, dental, and vision insurance options including EPO & PPO
• Prescription drug program
• Flexible Spending Accounts (FSA) for medical and childcare expenses
• Health Savings Plans (HSA) available with qualified plans

Financial Security:

• Competitive hourly compensation
• 401(k) Savings Plans (Traditional & Roth)
• Life insurance and short-term disability 100% company paid (with options to buy up)
• Long-term disability, Accident, Critical Illness, and Hospital Indemnity insurance options

Work/Life Balance:

• Full time, year-round employment
• Paid training
• Paid time off and eight paid holidays
• A peer-to-peer employee recognition program
• Opportunities for advancement

What You'll Do... The Billing Specialist for American Pest works with our finance team to assist customers with billing and payment issues. This role includes verifying customers account information, correctly explaining charges on an invoice, taking payments, and working with other billing specialists to research and resolve billing discrepancies.
Who You Are... So, what does it take to be successful as a Billing Specialist at American Pest? For starters, you'll have an inner drive to deliver the best service possible and satisfy every customer! You'll also have...

• 1-2 years of billing experience (preferred)
• 1 year of pest control experience (preferred)
• Experience using PestPac navigation and transactional processes (preferred)
• Experience using FRONT to respond to billing emails
• Experience using Bill Trust
• Experience using Affiliated Soft Phone
• Experience using MS Windows/Office and cloud-based software - Teams, Outlook, Word, Excel, PowerPoint
• Experience confidently discussing service offerings, pricing, and refund policies/processes with customers
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer-focused
• Strong verbal and written communication skills
• Sound mathematical skills
• The ability to quickly build rapport with customers using empathy and "relate statements"
• The ability to effectively de-escalate customers
• The ability to actively listen to customers and respond appropriately
• Experience with handling credit memos
• Strong data entry skills and a high level of accuracy
• Strong follow-up skills, high attention to detail, and a desire for getting things right
• A desire to work as part of a team and to provide backup when necessary for team members
• The ability to read, write, speak, and comprehend English
• Legal eligibility to work in the U.S.
• High school diploma (College degree preferred)

Our Hiring Process... Knowing what to expect when job hunting is always a welcome relief. Our process for this position includes the following steps:

1. Application submission
2. Short phone interview
3. Schedule an interview and complete our full application
4. Interview in person at one of our four office locations in Fulton MD, Springfield VA, Richmond VA, or Charlottesville VA
5. Emailed offer letter, which is contingent on step 6, tentative start date set
6. Criminal background check/drug screening/reference check
7. Official start date confirmed
8. Welcome!

EOE/M/F/Vet/Disabled
American Pest is a Drug-Free Workplace