Quality Improvement Specialist

American National is seeking a Quality Improvement Specialist to conduct quality claims audits to maintain claims guidelines, consistent processes, and level of quality standards.

You may also perform estimate reviews and / or do full re-inspections. In other cases, you may be responsible for assisting an analyst, a specialist, the department, and / or other high-level positions that handle operational functions of the business area.

What You'll Do

Conduct quality assurance reviews to maintain compliance and technical quality according to operational guidelines and internal processes;

including requesting follow-up action, monitoring completion and / or reports, as necessary

• Conduct internal staff and external vendor audits / re-inspections
• Communicate business results with peers and / or senior leadership
• Validate complex total and large loss evaluation accuracy
• Provide training to lower-level employees and / or other areas, as well as management when technical expertise is needed
• Develop, monitor, and / or modify procedures and process guidelines as related to vendor dealings and systems

What You'll Need

• Currently hold an appropriate state adjuster license or obtain following date of hire (American National will incur all fees associated, no out of pocket expenses)
• Relevant technical work experience. 3 years, or more, of auto / salvage, property, or claims field experience preferred, but not required.
• Working knowledge of estimating programs preferred
• Ability to deploy, as needed, to handle losses for catastrophe or organizes task forces and helps regulate activity and monitor progress in the absence of management

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan.

Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.

With focus on our organization’s values and cultural richness : Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Last updated : 2024-03-24