JOB TITLE: Sales Support Representative

REPORTS TO: National Sales Manager

DEPARTMENT: Sales

FLSA STATUS: Non-Exempt

We are seeking a motivated individual that enjoys creating positive experiences for our customers. If you are self-motivated, self-directed, persuasive and goal oriented, this position may be for you.

If you are seeking the thrill of being a part of a growing company, take pride in the customer experience and seek opportunities to leverage your relationships into sales opportunities to new and existing customers, this may be the opportunity for you.

About Pelsue

Pelsue is a manufacturer of industrial safety equipment, satcom products and fiber splicing trailers, vans, and tents. We are looking to expand the roots of the company, the industrial safety line. As a result, we are seeking a Sales Support Representative to support that line. Born and based in Colorado, we have moved to a new facility at 22100 E 26th Ave Aurora CO 80019. This is not just a job; this is a career opportunity. Pelsue offers an attractive benefits package including Medical, Dental and 401K match.

A day in the life

This position will focus on business-to-business sales by helping with product inquiries, order entry and problem resolution.

You will be supporting our team of Account Managers for the industrial safety line. This includes following up on previously quoted solutions, handling incoming calls and proactively placing outbound calls. No cold calling. Success in your role is predicated on your ability to engage with customers to establish a relationship, use probing questions to help clarify customer needs, consult through the sales process. Dedication to tracking activity using customer relationship management (CRM) software will be pivotal to your success. This position will focus on business-to-business sales by helping with product inquiries, order entry and problem resolution.

This role is also responsible for accurate entering of Purchase Orders, professionally communicating estimated ship dates and serves as the primary point of contact through the manufacturing life cycle of an order. You will develop an in-depth understanding of Pelsue Safety Products and its value proposition within the industry.

What you need to be qualified for the job

We are looking for someone who is comfortable with making follow-up calls on past quotes and talking to new people all day. Energetic, well-spoken, and eager to drive business is always a plus. You will need to be able to work independently and as an active member of a team. We need someone in this role that can confidently communicate verbally and in written form. You need to both be a great listener and be able to communicate clearly.

Work Schedule

This position is an in-person role, M-F. We believe this helps build a high performing cohesive team.

Inside Sales Requirements and Qualifications

• Previous customer service experience along with a background in sales and excellent communication skills are what we are looking for, however, candidates that have a strong, demonstratable desire to break into sales may also be considered.
• The ability to engage, connect and interact with inbound sales inquiries, using your product knowledge to turn activities into sales and provide an industry leading customer experience.
• Self-motivated and self-directed, persuasive, and goal-oriented
• Able to multitask, prioritize, and manage time efficiently with a sense of urgency and accuracy.
• Previous experience in Customer Service, Inside Sales or related experience preferred
• Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
• High school degree or equivalent
• Ability to type a minimum of 40 words per minute