The American Gem Society (AGS) is currently looking for a passionate and dynamic individual to join our team as a Community Ambassador Coordinator in the Membership Department. The CA Coordinator supports the administrative functions of our Community Ambassador team to support member engagement, retention, and recruitment. The CA Coordinator has significant interaction with members, prospects, and the industry at large, including consumers

The AGS is a nonprofit trade association that serves a passionate community of fine jewelry retailers, designers, wholesalers/manufacturers, and service providers dedicated to building consumer trust in the jewelry industry. The full-time, non-exempt CA Coordinator will be passionate about teamwork, and detail-oriented.

Specific duties include:

• First point of contact for current and prospective members and consumers.
• Responds to telephone and email inquiries from current and prospective members
• Executes data entry and auditing, report generation utilizing our Association Management System (AMS) and Learning Management System (LMS) platforms
• Works within project management system (Basecamp) to execute and/or assign deliverables in a timely manner
• Executes department administrative deliverables, such as supply and collateral ordering, and mailings
• Stays apprised of association activities, policies, and services in order to respond to inquiries appropriately.
• Works closely with Community Ambassador on projects and initiatives
• Performs additional duties as required.

Competencies:

• Administrative and project management skills; data entry background is a plus
• Computer and technical skills (including software knowledge); Proficient in MS Office (Outlook, Word, Excel, PowerPoint); database experience a plus
• Personable and diplomatic customer service skills
• Ability to multitask, work independently, and work efficiently under deadline
• Accuracy and attention to detail
• Possess a positive team-player attitude

Education and experience:

• Associates degree in a business-related field preferred. Experience which will have provided the knowledge and skills outlined above may be substituted for a college education.
• 2-3 years of recent customer service experience.

If you are passionate, dedicated, and thrive in a member-focused environment, joining the American Gem Society provides a unique opportunity to contribute to the growth and success of a highly esteemed organization in the gem and jewelry industry.

We offer a competitive benefits package, including medical, dental, vision, and life insurance as well as short-term and long-term disability and company-matched 401(k) contributions. Our regular work schedule is 37.5 hours per week, Monday through Friday, Pacific Time. Local candidates will be eligible for a hybrid schedule. Some additional hours may be required with this position.

AGS is an equal opportunity workplace, and we consider all qualified applicants without discrimination based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability, or any other protected categories.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• Project management: 2 years (Preferred)
• Microsoft Office: 2 years (Required)

Work Location: Hybrid remote in Las Vegas, NV 89117