The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service.

They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.

Pay : $18 / HR, Weekly Pay. Description for Internal Candidates The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, accurate service.

They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor.

Pay Rate : $18 / HR, Weekly Pay.

AFW Benefits

• Weekly pay
• Low Deductibles on Medical Plans.
• Great coverage for dental & vision.
• A wide selection of voluntary benefits
• 401(k) and 401(k) Roth Retirement Savings Plan Perks.
• A variety of paid time off options

Job Requirements

• Able to adhere to the AFW asset protection policies and identify and prevent fraud.
• Professional Appearance.
• Knowledge of our company values of accountability, honesty, and safety for our employees and customers.
• Positive attitude with strong interpersonal skills.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency, and exceed customer service expectations.
• Ability to apply technology, including iPads, storis, excel, and Windows.

Qualifications

• Commitment to AFW’s safety policies and procedures and ability to promote awareness.
• Takes ownership of enhancing the customer experience.
• Addresses customer complaints and resolves problems as needed.
• Partners with selling and sales support associates to provide superior customer service (., assist customers and answer phones).
• Leverages technology to facilitate the customer experience.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes (., credit application process).
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Assists in resolving fundamental customer issues.
• Assists with merchandise support tasks (., maintenance, straightening merchandise).
• Uses primary internet navigation to access and print information / reports.
• Basic reading, arithmetic, writing, and oral communication skills.
• Responding to public address system announcements.
• Identifying and reading reports, tickets, and UPC labels.
• Requires recognizing, identifying, and using merchandise and necessary reports.

Physical Requirements

• Concrete Flooring
• Exposure to fluorescent lighting.
• Requires constant use of arms, hands, fingers, eyes, legs, and back
• The Front Office Associate position requires lifting, gripping, bending, kneeling, stooping, and moving for 8 hours or more daily.
• Requires the ability to move around the store and maneuver merchandise when necessary, must be able to stand / walk, and regularly requires lifting / handling / carrying material or equipment of moderate weight (8-50 pounds).

A pre-employment drug screen and background check must be passed upon the job offer.

Last updated : 2024-04-26