Customer Service Representative

Duties:

- Provide exceptional customer service by phone, email, and chat
- Assist customers with inquiries, concerns, and requests
- Resolve customer complaints in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Analyze customer needs and recommend appropriate solutions
- Upsell products or services to maximize sales opportunities
- Perform outbound calling to follow up on customer inquiries or promotions

Skills:

- Excellent phone etiquette and communication skills
- Bilingual in English and Spanish preferred
- Ability to analyze customer needs and provide effective solutions
- Strong data entry skills for accurate and efficient record keeping
- Multilingual abilities are a plus
- Sales experience is beneficial for upselling opportunities

We offer competitive pay and benefits packages. Join our team of dedicated customer service professionals and make a difference in our customers' lives.

Note: This job description is intended to provide a general overview of the position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the role.

Job Type: Full-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person

Ability to Relocate:

• Schaumburg, IL 60173: Relocate before starting work (Required)

Work Location: In person