Company DescriptionOur Agency Support personnel maintain customer records and assist policyholders andprospects with questions and concerns. In the process of providing outstandingcustomer service and agency support, you’ll have opportunities to help peoplefind the right coverage for their insurance needs! Agency Sales Representativesassist Agents with day to day tasks such as scheduling appointments, generatingand processing sales leads, insurance quoting, follow up, completing applicationsand cross selling. You’ll receive training and support as you handle a full scope of responsibilities, including customer relations, sales and marketing and agency office operations.Job Description Agency OfficeOperations Administer office practices and procedures Schedule client appointments for agent and sales producers as requested Maintain information in the agency's customer database for future follow up Manage agency correspondence as required Continue to maintain and develop knowledge of American Family products and services and support efforts to increase agent businessCustomer Relations Discuss insurance product offerings with current and potential customers Maintain high customer service standards to attract and retain customers Advise customer of claims and billing policies and procedures as needed Respond to inquiries, issues and complaints Sales &Marketing Coordinate agency prospecting through direct mail, company prospecting program and Personal Insurance Reviews Understand products, procedures and best practices for promoting policy growth and retention Attend marketing networking events with agent for community brand awarenessQualificationsQualified candidateswill possess:Outstanding customerservice and people skills Licenses in property, casualty,health and life (or thesemust be obtained in order to continue employment with the agency) Organization,prioritization, and multi-tasking skills Demonstrated oral andwritten communication skills PC skills; experiencewith Windows-based computer applications a plus Ability/desire to workin small business environment Ability to learnAmerican Family products, services, and computer systems Minimum of a High Schooldiploma or equivalent Prior insuranceexperience is not required