You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Amex Digital Labs is responsible for catalyzing digital innovation by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

This Senior Manager role will focus on supporting product governance across Amex Digital Labs. The successful candidate will serve as the central business contact to lead audits and drive process improvement efficiencies, while balancing the critical need for controls and risk mitigation, for key strategic projects on behalf of Amex Digital Labs. This person will develop a deep understanding of product governance and exhibit strong subject matter expertise in key Amex policies and processes.

Responsibilities:

• Support audit program management across Digital Labs
• Coordinate audit-related inquiries and exams, including Internal Compliance Testing (ICT), Internal Audit Group (IAG), and other ad hoc audit needs
• Partner with all relevant product owners and stakeholder teams to satisfy requests timely and comprehensively
• Facilitate readiness and knowledge share activities across Labs
• Lead process improvement projects focused in centralized governance function, in partnership with Operational Excellence and Compliance, on the following programs: 
• PRSA strategy and management
• Product risk monitoring via complaints and Key Risk Indicators (KRIs)
• Contribute to process improvement by identifying gaps, developing toolkits and resources, and reengineering activities to optimize efficacy of the product and business control environment
• Proactively anticipate risks/issues and ensure appropriate mitigation planning is in place to avoid compromising delivery

Qualifications:

• Outstanding interpersonal, communication, and negotiation sills with the ability to influence partners across a wide variety of functions
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility
• Ability to drive results against timelines, prioritize, and execute flawlessly
• Demonstrated strategic, critical, and creative thinking to problem-solve obstacles and develop winning solutions
• Self-starter that can excel in a dynamic environment by driving decision-making, working well under pressure, and adapting to frequent change
• Excellent relationship-building with partners and across internal stakeholders
• Proven track record in crafting and storytelling via PowerPoint presentations
• Possess intellectual curiosity about the evolving digital, mobile, and alternatives payments space and innovative membership experiences
• Prior experience in leading audit-related inquiries or exams a plus
• Bachelor's Degree required, MBA a plus

Digital Labs: Our Values

Our values in Amex Digital Labs speaks to who we are and what we champion — we’re looking for people who resonate with these values:

·BOLD: We boldly experiment and innovate by taking informed risks. We overcome the fear of failure and let the desire to learn drive us. 

·CURIOUS: We cultivate an environment where we are inquisitive and reflective of the ideas and actions of our customers, colleagues, partners and leaders.

·EMPATHETIC: We embrace our humanity in both our work and workplace, supporting our colleagues and customers to do the same. Life happens – we understand that and welcome it with open arms.

·EMPOWERED: We elevate each other through feedback and encouragement, while also welcoming healthy and constructive debate across peers, partners and leaders alike.

·AUTHENTIC: We authentically approach our conversations and the way we show up to others. We communicate openly and honestly, with both good news and bad.

·INCLUSIVE: We welcome diverse perspectives to our work and to the team. We believe different viewpoints and backgrounds make our products and ideas stronger