Description

FLSA STATUS:Exempt

POSITION SUMMARY

Based in Washington, D.C., the NSLI-Y Program Officer provides support to overseas participants, staff, partners, and natural parents prior to and during NSLI-Y programs. NSLI-Y is a program of the U.S. Department of State’s Bureau of Educational and Cultural Affairs (ECA). NSLI-Y provides merit-based scholarships for eligible U.S. high school students to learn less commonly taught languages in summer and academic-year overseas immersion programs. To learn more about the program, please visit the NSLI for Youth website at www.nsliforyouth.org.

The NSLI-Y Program Coordinator will report to the NSLI-Y Assistant Program Manager for Placement.

POSITION RESPONSIBILITIES

• Manage time-sensitive communication related to on-program support in a professional, effective, and confidential manner:
  • With support from NSLI-Y management, respond to and provide guidance to staff regarding issues including but not limited to program logistics, student behavioral concerns, cultural adjustment, and health and safety matters.
  • Respond to communications from overseas Resident Directors and participate in regular calls regarding participant monitoring across various time zones and outside of standard business hours as needed.
  • Communicate with participants and natural parents regarding program preparations, travel logistics, and on-program concerns or feedback.
  • Draft and contribute to concise, clear, and objective on-program support reports for NSLI-Y Administration and ECA.
• Supports NSLI-Y Program in daily operations of summer and academic year programs:
  • Contributes to participant logistical support, including processing visa applications, booking accommodations, and making travel arrangements.
  • Monitors participant travel and supports participants with troubleshooting;
  • Assists with design and facilitation of pre-departure orientations and other program events;
  • Contributes to program materials, including participant guides and parent materials;
  • Assists overseas partners with program preparations;
• Assists with processing finance requests, procurement, and tracking expenses as needed;
• Assists with regulation compliance and contributes to detailed reporting to ECA;
• Additional duties as assigned.

Qualifications

• Excellent communication and organizational skills;
• Fluency in English and strong writing skills; 
• Ability to communicate with overseas staff across multiple time zones and platforms; 
• Ability to exercise problem-solving skills, good judgment, and discretion; 
• Commitment to supporting diverse participants and contributing to an inclusive work environment; 
• Minimum of 2 years of experience working with exchange programs or in similar field;
• BA in relevant field (e.g. language, education, international affairs, area studies) required;
• Study, work, or travel experience overseas with some experience in NSLI-Y host countries preferred; 
• Experience with language learning or proficiency in a NSLI-Y target language preferred.

ADDITIONAL INFORMATION ABOUT THE POSITIONThis position may require occasional domestic or international travel. This role includes some on-call responsibilities, including monitoring communications outside of business hours for emergencies. This is a hybrid position based in Washington, D.C. 
Position contingent upon funding.

WORK CONDITIONS & PHYSICAL DEMANDSEssential functions are performed in a hybrid setting from home or in a general office setting with low noise. Job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other team members and external stakeholders and lifting supplies up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL EMPLOYMENT OPPORTUNITY American Councils is committed to taking affirmative steps to enhance employment opportunities for minorities, women, veterans, and people with disabilities, and strives to ensure that meaningful employment and promotional opportunities are maintained for everyone. American Councils’ commitment to equal employment opportunity is based not only on federal requirements, but also on a longstanding commitment to maintaining a diverse workforce reflective of the communities in which we operate.

PAY TRANSPARENCY NONDISCRIMINATION PROVISIONThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information