Description

TITLE: Usher
REPORTS TO: Audience Services Manager, Shift House Managers
STATUS: Seasonal/Part Time/Non-Exempt, Union
GRADE: $18/hour

Position Purpose: Ushers are relied on to efficiently and safely guide the flow of audiences throughout events and performances, and to champion A.C.T.s efforts in providing a warm, equitable and inclusive experiences for patrons, staff, students, volunteers and visitors alike. Ushers may also be trained for, and assigned additional roles or tasks, such as Ticket Takers, Assisted Listening Attendants or Volunteer Usher guide.

Responsibilities:

• To align with behavioral policies designed to promote an inclusive and diverse culture.
• To undergo training to understand how we promote an actively;
  • Anti-racist;
  • Anti-sexist;
  • Anti-homophobic;
  • Anti-transphobic and;
  • Anti-ableist culture within our spaces.
• Safe and efficient flow of patrons to and from their seats
• To act as an A.C.T. attendant, answering questions about the venue or the performance.
• Guide and monitor Volunteer Ushers assigned to their sections
• Distribution of programs, aid patrons in understanding how to obtain digital programs in touchless environments
• Triage and De-escalation of patron issues, with support from House Management Training will be provided
• Occasional light assistance in setting FOH transformations in support of a designed audience experience
• First response in emergencies, executing A.C.T.s safety protocols for a wide range of safety or emergency situations

Qualifications

Required/Minimum Qualifications or Basic Qualifications

• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Work in theater, audience management, events.
• Customer service experience, especially where de-escalation, empathy, strong verbal and listening skills were excercised.
• Training in Event Safety; COVID mitigation, First Aid, CPR and AED knowledge are a plus - Training will be provided.

Physical Requirements

Must be able to respond quickly, both mentally and physically, in order to handle competing requests, complaints, emergencies and other high pressure situations that might arise. Agile up and down staircases. Able to lift at least 35 lbs (stanchions, program boxes, ticket podiums, etc.). Ability to see well while moving in a darkened theater. Ability to assist others physically in an evacuation scenario.

Union Membership is required within the first 30 days of employment. You can find out more about I.A.T.S.E. Affiliate, Local B18 at http://iatse-local-b18.org/.

COVID-19 Vaccination Policy

ACT requires all staff to provide proof of vaccination against COVID-19 or obtain an approval for exemption due to medical or religious reasons by October 22, 2022 or commencement of employment, whichever is later.

Added Perks

A.C.T.’s Audience Services provides a unique work experience where live theatrical production meets education, hospitality and special events, celebrating theater, donors and community. Employees enjoy discounts for theatrical training and merchandise, free tickets to our performances, a flexible schedule, training opportunities and more. We work hard to support a diverse and amiable culture where accountability, trust and a sense of fun provide a work place we can all enjoy