Summary: A Relationship Banker II/Teller acts as the intermediary connecting customers with the financial institution. This role focuses on fostering and nurturing customer relationships by attentively addressing their financial requirements, offering guidance on personal and business accounts, and introducing fundamental commercial business treasury and cash management services. As a Relationship Banker II, comprehensive knowledge of the bank's product suite, coupled with a profound understanding of customers' financial aspirations, enables you to assist clients in optimizing and overseeing their accounts effectively.

his role can entail serving as a senior team member, assuming a secondary leadership position, and fulfilling the responsibilities of a Vault Teller. In this capacity, you function as the primary contact point for customers and occasionally for the staff and may also play a role in training peers. Essential skills for this role include consistently demonstrating professional written and verbal communication, a proficient understanding of numerical data, basic banking finance expertise, a commitment to delivering Excellent customer service, and maintaining a professional and amicable demeanor. Prospective candidates are required to possess a minimum of a high school diploma, along with prior experience in banking or alternatively, an associate or bachelor’s degree.

Essential Duties and Responsibilities include the following:

· Primary contact for new account openings, delegated by branch management team

· Serve as a Teller when required.

· Demonstrates a willingness and flexibility to adapt to changing/evolving business needs and deadlines.

· Possesses and maintains a work ethic that includes neatness and punctuality; represents American Bank with a high level of integrity and professionalism.

· Communicates effectively and confidently and is comfortable engaging all customers.

· Exhibit enthusiasm, self-motivation, and a strong commitment to results, prioritizing customer interests.

· Collaborate efficiently to understand customers financial goals, fostering and growing relationships.

· Demonstrate passion, dedication, and a drive to enhance the customer experience regarding financial needs.

· Offer tailored solutions for customers, both new and existing, based on their specific needs.

· Possess the capacity to learn and adapt to new technologies and information systems.

· Educate customers on self-service banking transactions, such as ATMs, online and mobile banking, and basic treasury management services.

· Apply critical thinking and problem-solving skills to meet customer demands.

· Adhere to established procedures to ensure customer and bank satisfaction, minimizing exceptions.

· Manage time effectively and efficiently.

· Maintain focus on achieving results while prioritizing customer welfare.

· Be open to working weekends and extended hours as necessary.

· Fulfill additional job responsibilities as delegated.

· Provide branch support, including inter-branch travel as required.

· Complete compliance and other assigned training courses diligently

· Communicates and request required documentation for all account types including new business accounts.

· Acts as liaison between lending departments to ensure lending customer are being serviced accordingly.

Supervisory Responsibilities:

· Leadership oversight as delegation to 2nd in command

· Override authority within the branch teller functions.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable each individual with disabilities to perform the essential functions.

· Must have the ability to type 60 wpm;

· Must be able to operate 10-key;

· Must be able to perform basic reading, writing and math skills;

· Must be able to complete normal transactions with limited supervision;

· Must be proficient in computers and Microsoft Office software;

· Must have working knowledge of office equipment;

· Must have the ability to handle large amounts of money without error;

· Must have strong organizational, interpersonal, communication, and customer relation skills;

· Must have attention to detail and mental concentration for accurately performing tasks;

· Must be able to balance multiple tasks simultaneously;

· Must be able to handle frequent interruptions; and

· Must be able to pass background and credit screening process.

Education and/or Experience:

· High school diploma or general education degree (GED) required;

· Minimum one (1) year experience working as a Teller preferred; and

· Complete New Account –Consumer and New Account – Business training required.

· Bilingual, requested, not required

Certificates, Licenses, Registrations:

· N/A

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Constant need for grasping or gripping

Constant need for finger dexterity

Constant need for typing or writing

Frequent need for standing or walking

Frequent need for reaching above shoulders

Frequent need to lift/carry up to 25 pounds

VISION:

Constant need to be able to see detail

Constant need to be able to see beyond arm’s length

HEARING:

Constant need to be able to hear other personnel in order to communicate effectively

SPEAKING:

Constant need to be able to speak clearly with other personnel in order to communicate effectively

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Constant need to work indoors.

· Office environment; moderate noise

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Experience:

• Teller: 1 year (Required)
• Customer service: 2 years (Required)

Language:

• Spanish (Required)

Ability to Relocate:

• Dallas, TX 75220: Relocate before starting work (Required)

Work Location: In person