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Relationship Banker Bilingual in Spanish
Comerica Bank Dallas, TX
$69k-99k (estimate)
Full Time | Banking 5 Months Ago
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Comerica Bank is Hiring a Relationship Banker Bilingual in Spanish Near Dallas, TX

Relationship Banker
The Relationship Banker is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness to be viewed as a trusted resource for our customers. The responsibilities will include conducting marketing activities to uncover customer needs, provide solutions leading to revenue growth in loans, deposits, and noninterest income, delivering a customer centric experience, maintaining disciplined operational objectives; all while striving for excellence in execution of the mentioned areas.
This position will support Banking Centers within the District. May require working occasional Saturdays.
Position Responsibilities:
Marketing Activities:
  • Execute the proactive marketing activities for the attraction, retention, and expansion of customers.
  • Complete assigned daily planning activities.
  • Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer questions, e.g., how-to use products and services and follows-up on a timely basis.
  • Act as a digital ambassador to transition customers to digital solutions.
  • Initiate quality financial wellness conversations to add value to customers relationships.
  • Support consumer portfolio management efforts to retain, expand and increase the number of portfolio customers in the banking center.
  • Assist in community awareness events to increase bank outreach and foster new business relationships.
  • Effective utilization of converge for customer relationship management.
Operational Risk:
  • Ensure compliance with applicable federal, state, and local laws and regulations, and Comerica's policies and procedures.
  • Ensure compliance and completion of necessary compliance related training.
  • Impact the operational and risk activities and related results for the RB role within the Banking Center.
  • Adhere to all Banking Center Risk Assessment and Compliance Standards.
  • Control and mitigate losses by following policies and procedures.
Customer Experience Management:
  • Actively engage in Banker Readiness by developing an in-depth knowledge of consumer and small business products and services.
  • Lead and oversee banking center activities in the absence of Banking Manager.
  • Consistently assess needs and add value to customers and prospects.
  • Educate and fulfill customer requests, routine and complex.
  • Resolve customer complaints.
  • Maintain and add value to deepen existing relationships.
  • Impact the customer experience by following defined customer experience guidelines and other customer experience behaviors and feedback as needed.
  • Must successfully complete Comerica Platform Training Program.
  • Provide remarkable customer service through all customer interaction, opening new accounts, problem resolution, telephone answering, safe deposit access, etc.
  • Perform routine Teller transactions as needed.
  • Maintain customer confidence and protects bank operations by keeping information confidential.
Partnership:
  • Consistently impact the efforts that improve Banking Center Collaboration.
  • Identify opportunities to add value to customers by introducing them to partners.
Position Qualifications:
  • Bilingual in Spanish
  • Associate Degree OR 60 college credits and 1 year of customer service experience OR High School Diploma/GED and 3 years of customer service experience.
  • 1 year of consumer/sales experience
  • 1 year of personal computer, systems data entry or internet search experience
Mockingbird-Abrams
7:30 am to 5:30 pm Monday - Thursday; 7:30 am to 6:30 pm Friday; 8:30 am to 12:30 pm Saturday; Working hours will be scheduled during the timeframe listed.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Banking

SALARY

$69k-99k (estimate)

POST DATE

12/24/2023

EXPIRATION DATE

05/15/2024

WEBSITE

comericabanktower.com

HEADQUARTERS

DALLAS, TX

SIZE

7,500 - 15,000

FOUNDED

1973

CEO

RALPH W BABB JR

REVENUE

$3B - $5B

INDUSTRY

Banking

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