Position Summary:

Responsible for supporting the Deposit Operations department in day-to-day operations and developing bank-wide policies and procedures to form a formal training program.

Job Responsibilities:

· Provide prompt, courteous, and accurate service to clients via the telephone or in person

· Develop internal policies and procedures in accordance with industry standards

· Keep up-to-date with industry trends and changes in banking regulations to ensure training materials and programs remain current

· Monitor and maintain compliance with regulatory changes

· Design and develop training programs and modules for various banking products and services

· Conduct training sessions and workshops for employees, covering topics such as banking regulations, customer service and sales techniques

· Provide guidance to staff members on policies and procedures as needed

· Provide ongoing support and assistance to branch managers and other supervisors in identifying and addressing training needs within their teams

· Participate in bank-wide projects and initiatives that require training support, such as system upgrades or new product initiatives

· Perform and oversee research and analysis of deposit accounts for various purposes, and take appropriate action (Subpoenas, Levies, Garnishments)

· Oversee accurate information, retention and record keeping

· Efficiently process deposit products, and retain and utilize information relating to these products

· Perform or direct any required balancing and reconciling activities relating to deposit product general ledger accounts by reviewing those accounts on a regular basis (Fed Returns, Balance internal accounts and GLs)

· Provide backup to process Positive Pay items

· Provide backup to oversee the processing of incoming/outgoing files, such as Fed ACH/Wire and Remote Deposit Capture, are done within established deadlines

· Provide backup to other Deposit Operations roles as necessary

· Assist in providing information for all audit requests for the Deposit Operations department for both internal and external auditors

· Consistently support the Bank and its core values

· Follow all policies and procedures

· Additional duties may be assigned by supervisor

Requirements:

· High school diploma or equivalent

· 5 years of experience in Deposit Operations, banking or equivalent experience and certifications

· Bachelor’s degree in Business, Finance, Accounting or Education preferred

· AAP, CTP (Certified Treasury Professional), APRP (Accredited Payments Risk Professional) and/or CPLP (Certified Professional in Learning and Performance) certifications preferred

· Horizon XE and FIS experience preferred

· Basic math and accounting

· Knowledge of banking principles and practices

· Understanding of banking compliance and regulations

· Excellent accuracy and attention to detail

· Adept at navigating technology and software systems

· Excellent organizational, time management, and decision-making skills

· Honesty and integrity

· Ability to follow directions, comprehend new training, and adapt to changes in policy and procedure

· Exceptional verbal, written, and interpersonal communication skills

· Ability to work well independently and as a team

Benefits:

· Medical, Dental, and Vision Insurance

· Company Provided Life and Disability Insurance

· Paid Time Off

· 401(k) with Employer Match

· Tuition and Professional Development Assistance

American Bank is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Type: Full-time

Pay: $31.00 - $36.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person