Description

Responsible for the coordination, development and promotion of dispute resolution services offered by the ICDR in designated geographic territory; responsible for the quality, size, expertise and diversity of the ICDR arbitrator and mediator panels in the respective region. Educate and develop relationships that consider ICDR a resource for their conflict management needs; and the development of key relationships and a presence in the assigned regions so that the ICDR is a recognized and reputable provider of international conflict management services globally. Coordinate and work with the ICDR and AAA business development teams leveraging these relationships and cooperating on committees and with marketing and publications to broadly promote the ICDR brand. Other activities include collaboration on institutional rule changes, event management, and assigned development work with ICDR International Case Directors.

Essential Job Duties:

• Builds and maintains contacts with key international dispute resolution professionals from companies, law firms and other relevant organizations in key markets respective to region.
• Manages assigned cases and ensures information is entered and maintained in case management system (PRISM); makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
• Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
• Creates opportunities to educate and promote ICDR services and brand to current and potential users, including organizing and managing events and conferences.
• Assists with case management issues including billing, scheduling, appointment, challenges and other issues that come up during an arbitration and mediation.
• Oversees the IRS cases. Oversees the US-EU Privacy Shield initiative and updates the Privacy Shield website.
• Coordinating with the U.S. DOC and responding to queries and monitoring billing and issues as they arise. Leveraging these clients to offer additional ICDR conflict management services. Oversees the ICDR’s Y & I group. (Region E only)
• Oversees the full service offerings of ICDR Canada services throughout Canada, including working with an advisory committee, managing and recruiting arbitrator and mediation panels, education, promotion, case service follow up related the domestic service offering across Canada. (Region A only)
• Manages the ICDR International Arbitration and Mediation panels in the assigned region, including managing the current members and recruiting new arbitrators and mediators as needed.
• Organizes and hosts regular training programs for ICDR arbitrators and mediators.
• Contributes to the development, training, activities, goals and schedule for ICDR International Case Directors.
• Acts as point person for assigned caseload development within key industries.
• Works with members of the ICDR team on various projects and tasks to maintain and update rules and other needed materials and policies. Conducts webinars and “How To” videos for the ICDR web-site. Oversees the ICDR Newsletter, and contribute other publications.
• Collaborates with key organizations including cooperation agreement entities, bar associations, regional societies and others to enable a higher visibility of ICDR within these organizations.
• Collaborates with AAA Domestic Vice Presidents in development of ICDR in the USA
• Develops the use of the ICDR’s conflict management with State Parties, oversees advisory groups for State Parties and conduct related training programs.
• Supervises employees; responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Demonstrates regular, reliable, predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Education and Experience

Bachelor's Degree in business or legal studies; Juris Doctorate (JD) or Masters of Law (LL.M.) preferred; 5 years of relevant experience (legal or court environment); or equivalent mix of education and experience.

Computer Skills: Intermediate proficiency in Outlook, Word, PowerPoint, Excel and case management software applications.

Travel: Able to travel domestically and internationally up to 25% of the time.