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Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service? Would you thrive in a sales environment where the focus is truly centered on meeting the needs of our members? Then we invite you to consider a career at American 1 Credit Union!
The Contact Center Specialist is responsible for delivering excellent member experience through answering incoming calls from members and potential members. The Contact Center Specialist must be equipped to respond to general member questions, account inquiries, and member concerns. This position requires excellent communication skills to effectively engage and recognize the member’s needs and ensure that they are offered products and services that will assist the member with reaching financial wellness. The Contact Center Specialist works collaboratively with their team to assure that the member experience is superior, and goals are achieved.
Essential Job Functions
Competencies Required
Key Accountability Items:
Requirements:
The Ideal Candidate:
NOTE: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Full Time
$47k-64k (estimate)
07/09/2023
07/14/2024
american1cu.org
Jackson, WY
<25
The job skills required for Contact Center Specialist I include Customer Service, Products and Services, Communication Skills, Microsoft Office, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Specialist I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact Center Specialist I positions, which can be used as a reference in future career path planning. As a Contact Center Specialist I, it can be promoted into senior positions as an Inbound Contact Center Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact Center Specialist I. You can explore the career advancement for a Contact Center Specialist I below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
01/07/2022: Petaluma, CA
Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.