Our accredited Customer Service Representative (CSR) training program will help fully prepare you to serve our customers over the telephone in a call-center environment.

• No outbound cold-calling, sales, debt collections, or telemarketing calls
• Extensive paid training program

Position Details:

• Job Title: Customer Service Representative
• Location: Jackson, MI - Full time in Corporate Office
• Training Hours: Monday-Friday (8:00 a.m. – 5:00 p.m. for 8 weeks.)
• Shift: Mid-Shift (12:00 p.m. – 10:00 p.m.) (Varying shifts; must have open availability)
• Wage: Commensurate with experience up to $16.00 per hour and potentially more with higher level inbound call center experience. (Attendance bonuses)
• Job Level: Entry Level with excellent opportunities for pay increases and promotions.

What makes this position great?

• Paid training and paid holidays
• Competitive compensation (3 levels for advancement)
• Health Insurance, dental, and vision
• 401k (Matching)
• Paid time off (Up to 5 weeks)
• Short-term and long-term disability
• Rewarding employee referrals
• Parenting time pay

Day to Day:

• Answering incoming calls from REALTORS®, technicians, and homeowners
• Making determinations on appliances, filing claims within our terms and conditions
• Career opportunity with a growing company and regular Employee Appreciation events
• No outbound cold-calling, sales, debt collections, or telemarketing calls
• Live trainer with small class sizes

Qualifications:

• High school diploma or equivalent along with Background and drug screen (required)
• Strong telephone skills, good written and verbal communication skills
• Self-motivated with strong work ethic, integrity, and values
• Experience with Microsoft Word, Excel, PowerPoint & Outlook

Experience:

• Customer Service: 1 year (Preferred)
• Call Center: 1 year (Preferred)

APHW is an Equal Opportunity Employer. No person shall be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, height, weight, marital status, sexual orientation, or any other status protected by federal, state, or local law.

We are honored and excited to announce that our sales training program and manual have received accreditation by The CPD Standards Office, a company dedicated to high standards and results-driven training worldwide! Discover what this accreditation means to us—and what it could mean to you.