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Company Overview
At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com
Summary
Provides technical program management for an IT Operations Center (enterprise-wide Network Operations Center (NOC) and Service Desk (SD)) and manages staff and performance in accordance with specified objectives. Provides leadership and expertise for all related operations center functions, ensure efficient processes, and implement performance monitoring and improvement measures. Oversees and manages an integrated, high performing team in a dynamic 24x7 work environment to ensure implementation of ITSM and IT Operations Center functions and provide technical network engineering and problem resolution coordination/support.ESSENTIAL FUNCTIONS/RESPONSIBILITIES Sets procedures, technical standards, and methods for all IT Operations Center functions; maintains responsibility for control, coordination, and execution of all IT Operations Center activities; and serves as the single POC for customer on all contractor activities. Plans workload and job scheduling priorities, supervises personnel, and communicates ongoing changes in tasks, goals, or performance. Manages technical challenges, coordinates with the Security Operations Center and other stakeholders in incident response, ensures problem resolution, maintains knowledge base, and identifies and minimizes risks.
Responsibilities
Plan, organize and manage tasks and direct resources to operate and maintain the IT Operations Center (NOC and Service Desk)Implement ITSM processes, including change management, knowledge management, problem management and issue resolutionOrganizes and manage staff to ensure stability of customer's infrastructure, maintain a 24x7x365 staffing schedule, develop and retain highly responsive and customer focused team, ensuring all personnel are well-qualified, effective, and fully utilized.Serves as the technical liaison between clients, customers, technical teams and vendors to resolve issues as needed.Manage tools, systems and standard operation procedures, and provide technical oversight related to the overall health and maintenance of the IT Operations Center.Ensure adherence to operational metrics and reporting requirements, assess customer feedback, and ensure continuous process improvement and compliance to CMMI and ISO quality standards.Communicate and collaborate with government clients / stakeholders and manage delivery expectations for effective and efficient program delivery, issue resolution and support of projects and initiatives
Qualifications
Bachelor’s degree 10 years of experience managing IT enterprise operationsAt least three years of experience leading high-performing NOC/Service Desk teams of 20 IT staff in a 24x7 mission-critical environmentKnowledge of IT Operations Center functions and experience managing using ServiceNow in support of ITSM processesExperience with IT project management methods used throughout DHS or similar federal agenciesTop Secret Clearance – requiredMust be able to obtain USSS Suitability clearanceAbility to manage in a dynamic work environment and coordinate multiple concurrent projectsITIL v3 certification preferred.PMP Certification preferred.
EEO Statement
ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.Applicants who are selected for employment will be required to verify authorization to work in the United States.Offers of employment will be contingent upon passing a post-offer background check.
Job SummaryCategory: Information TechnologyPosition Type: Full-TimeLocation Detail: On-Site
Full Time
$139k-185k (estimate)
05/06/2024
05/19/2024
ValidaTek.com
MCLEAN, VA
100 - 200
2006
Private
RAHUL NEMADE
$10M - $50M
IT Outsourcing & Consulting
ValidaTek provides cybersecurity, data center, portfolio management and software development services for the government organizations.
The following is the career advancement route for Technical Program Manager positions, which can be used as a reference in future career path planning. As a Technical Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Program Manager. You can explore the career advancement for a Technical Program Manager below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
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This program would be made up of several projects with similar goals at every phase of the program's lifecycle, from strategy creation to execution to delivery to completion.
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Planning and managing product development stages.
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The TPM might review the overall schedule to ensure everything continues smoothly.
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TPMs might also test and review potential solutions within their program.
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Program managers often prepare and respond to potential risks while overseeing their projects.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Program Manager jobs
Contributing ideas to product development initiatives.
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Ensuring that products are delivered on time and within budget.
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The most successful TPM candidates will have the technical expertise to give them street cred with their staff, the soft skills to make them good at managing others, and the business savvy to help them communicate with upper management.
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TPMs should be capable of devising strategies for programs that meet a business's big-picture goals.
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Understand the holistic approach of running a program.
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