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Provides technical program management for an IT Operations Center (enterprise-wide Network Operations Center (NOC) and Service Desk (SD)) and manages staff and performance in accordance with specified objectives. Provides leadership and expertise for all related operations center functions, ensure efficient processes, and implement performance monitoring and improvement measures. Oversees and manages an integrated, high performing team in a dynamic 24x7 work environment to ensure implementation of ITSM and IT Operations Center functions and provide technical network engineering and problem resolution coordination/support.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES Sets procedures, technical standards, and methods for all IT Operations Center functions; maintains responsibility for control, coordination, and execution of all IT Operations Center activities; and serves as the single POC for customer on all contractor activities. Plans workload and job scheduling priorities, supervises personnel, and communicates ongoing changes in tasks, goals, or performance. Manages technical challenges, coordinates with the Security Operations Center and other stakeholders in incident response, ensures problem resolution, maintains knowledge base, and identifies and minimizes risks.
Plan, organize and manage tasks and direct resources to operate and maintain the IT Operations Center (NOC and Service Desk)
Implement ITSM processes, including change management, knowledge management, problem management and issue resolution
Organizes and manage staff to ensure stability of customer's infrastructure, maintain a 24x7x365 staffing schedule, develop and retain highly responsive and customer focused team, ensuring all personnel are well-qualified, effective, and fully utilized.
Serves as the technical liaison between clients, customers, technical teams and vendors to resolve issues as needed.
Manage tools, systems and standard operation procedures, and provide technical oversight related to the overall health and maintenance of the IT Operations Center.
Ensure adherence to operational metrics and reporting requirements, assess customer feedback, and ensure continuous process improvement and compliance to CMMI and ISO quality standards.
Communicate and collaborate with government clients / stakeholders and manage delivery expectations for effective and efficient program delivery, issue resolution and support of projects and initiatives
Bachelor’s degree 10 years of experience managing IT enterprise operations
At least three years of experience leading high-performing NOC/Service Desk teams of 20 IT staff in a 24x7 mission-critical environment
Knowledge of IT Operations Center functions and experience managing using ServiceNow in support of ITSM processes
Experience with IT project management methods used throughout DHS or similar federal agencies
Top Secret Clearance – required
Must be able to obtain USSS Suitability clearance
Ability to manage in a dynamic work environment and coordinate multiple concurrent projects
ITIL v3 certification preferred.
PMP Certification preferred.
Full Time
IT Outsourcing & Consulting
$143k-190k (estimate)
03/28/2024
03/26/2025
ValidaTek.com
MCLEAN, VA
100 - 200
2006
Private
RAHUL NEMADE
$10M - $50M
IT Outsourcing & Consulting
ValidaTek provides cybersecurity, data center, portfolio management and software development services for the government organizations.
The job skills required for Technical Program Manager include Leadership, Program Management, Initiative, Coordination, Process Improvement, Change Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Program Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Program Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Program Manager positions, which can be used as a reference in future career path planning. As a Technical Program Manager, it can be promoted into senior positions as a Project Manager Sr. - Construction that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Program Manager. You can explore the career advancement for a Technical Program Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Program Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Program Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Program Manager job description and responsibilities
This program would be made up of several projects with similar goals at every phase of the program's lifecycle, from strategy creation to execution to delivery to completion.
03/12/2022: New York, NY
Planning and managing product development stages.
04/07/2022: Benton Harbor, MI
The TPM might review the overall schedule to ensure everything continues smoothly.
04/12/2022: San Bernardino, CA
TPMs might also test and review potential solutions within their program.
03/14/2022: Stamford, CT
Program managers often prepare and respond to potential risks while overseeing their projects.
03/15/2022: Phoenix, AZ
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Program Manager jobs
Contributing ideas to product development initiatives.
02/22/2022: Tacoma, WA
Ensuring that products are delivered on time and within budget.
04/07/2022: Fort Myers, FL
The most successful TPM candidates will have the technical expertise to give them street cred with their staff, the soft skills to make them good at managing others, and the business savvy to help them communicate with upper management.
02/22/2022: Yakima, WA
TPMs should be capable of devising strategies for programs that meet a business's big-picture goals.
04/10/2022: Madison, WI
Understand the holistic approach of running a program.
03/14/2022: New Suffolk, NY