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Job Description

• Review employee data forms and reports, interpret entry requirements and complete data entry in HR technology solutions with accuracy
• Respond to all employee, manager, or HR inquiries via email and phone utilizing a case management tool
• Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback
• Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
• Audit employee data to ensure accuracy and data integrity exists in all HR systems
• Respond to report requests from standard data pulls to customizations when appropriate
• Follow the established escalation path to support and resolve complex inquiries
• Build knowledge of assigned specialty space to be a subject matter expert to Service Center peers in assigned scope of support
• Inform Lead and HR team members of opportunity for continuous improvement within assigned score of support
• Establish relationships with broader HR Partner base to provide support, training, and general guidance when requested
• Maintain basic knowledge of all HR plans and program designs
• Responsible for creating and updating team process and employee resource documents for assigned specialty space
• Gain Amcor business knowledge in and outside of HR
• Continuous process improvements to further gain efficiencies in focus areas

• Teamwork with peers and the broader HR team across all supported business units
• Exceptional value-added support to exceed our internal customers’ needs aligned to their success
• Energy and passion with an eye towards continuous improvement in self and process
• Detail-oriented with excellent analytical, critical thinking, and problem-solving skills
• Ability to respect and maintain confidential information
• Self-motivated, proactive, and capable of working on own initiatives with limited supervision
• Maintains a positive and respectful attitude while working independently and in team environment
• Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
• Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

• Associate degree required, preferably in Human Resources

• 1 year of experience in Human Resources
• Basic knowledge of the principles, practices, and infrastructure of Human Resources

Our Expectations

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

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