2 customer service technical support representative i Jobs in aliso viejo, ca
Eitan Medical is Hiring a Technical Customer Support Representative Near Aliso Viejo, CA
Eitan Medical is a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Technical Customer Support Representative to join the team.
Job Description:
o Respond to service tickets via Eitan Medical’s Service Portal
o Responsible for approving user registration and user management across multiple platforms
o Provide technical support to service technicians for all products and applications
o Answer customer support calls and follow through until complete resolution within 24 hours
o Site implementation support (potential on-site travel)
o Confirm warranty status and approve warranty invoices
o Manage RMA process devices
o Escalation of customer complaints and clinical questions
o Manage project progress and milestones to meet deadlines
o Assist with management of level 2 vendors
Requirements:- Education:
o Associates Degree or equivalent experience
o BMET or other technical certification (advantage)
- Job skills:
o Action-oriented, results-oriented, ‘take charge’ attitude.
o Remote Dial In / Phone Support Skill Sets
o IT Skills – Diagnosing / Troubleshooting / Resolving IT and Technical Issues
o Organizational Skills
o Ability to teach / educate on Functions and Features to empower our customer base
- Requirements:
o Excellent communication skills
o Availability to travel for on-site visits to vendors and customers - Must
- Computer skills:
o Microsoft windows (Excel, Word, Outlook) required
o SAP, Medical Device and Saleforce.com experience a plus
- Personality:
o Articulate, high integrity, friendly, self-motivated, detail oriented, flexible
Job Summary
Full Time
$58k-80k (estimate)
05/22/2023
05/17/2024
The job skills required for Technical Customer Support Representative include Technical Support, Troubleshooting, Customer Support, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Support Representative positions, which can be used as a reference in future career path planning. As a Technical Customer Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support Representative. You can explore the career advancement for a Technical Customer Support Representative below and select your interested title to get hiring information.
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