4 Third Shift Guest Services Agent Jobs in Milwaukee, WI
Ambassador Hotel, Milwaukee is Hiring a Third Shift Guest Services Agent Near Milwaukee, WI
The Ambassador Hotel, located in Downtown Milwaukee, is searching for enthusiastic, guest service oriented people to join our team! Our Guest Services department has an opening for a part time 3rd shift (11p-7a) team member that will cover two nights a week as well as a full time opening that will cover 5 nights per week.
At the Ambassador we believe that exceptional service starts from within. The spirit of hospitality is only as strong as the associates who sustain it. Building a positive workplace helps foster the culture of caring from the inside out. Healthy, happy and engaged Ambassador Team members become inspired, motivated and outstanding stewards of hospitality.
Front Desk duties will include:
- Contact housekeeping or maintenance staff when guests report problems.
- Checking in / out guests
- Assisting guests with reservations
- Answering phones
- Handling guest requests
- Performing Night Audit to "rollover" the software system to the next date
- Providing general assistance and service to guests
Experience & Qualifications,
- Must be able to stand / walk / climb stairs
- Familiar with downtown Milwaukee both direction-ally and conversationally
- Professional and friendly demeanor both in person and on telephone
- Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns
- Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
- Push and pull carts weighing up to one hundred (100) pounds
- Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required
- Computer literacy and efficiency
Employee Benefits,
- Health, Dental, Vision and Life Insurance
- Paid time off
- Meal Discount
- Room Discount
- Fitness Center
- Free Parking
- Recognition Programs
- Unlimited Employee Referral Bonus
- 401K
About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plaster work captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
Work setting:
- In-person
Experience:
- Hotel: 1 year (Required)
Work Location: In person
Job Summary
Full Time | Part Time
$27k-36k (estimate)
01/06/2024
06/06/2024
The following is the career advancement route for Third Shift Guest Services Agent positions, which can be used as a reference in future career path planning. As a Third Shift Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Third Shift Guest Services Agent. You can explore the career advancement for a Third Shift Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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