The Ambassador Hotel, located in Downtown Milwaukee, is searching for an enthusiastic, guest service oriented person to join our team! Our Guest Services department has an opening for a part time 3rd shift (11 PM - 7 AM) Bellman/woman.

At the Ambassador we believe that exceptional service starts from within. The spirit of hospitality is only as strong as the associates who sustain it. Building a positive workplace helps foster the culture of caring from the inside out. Healthy, happy and engaged Ambassador Team members become inspired, motivated and outstanding stewards of hospitality.

Your job duties will include,

• Contact housekeeping or maintenance staff when guests report problems.
• Maintain clean lobbies or entrance areas for travelers or guests.
• Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
• Greet guests, open vehicle doors, assist with luggage.
• Explain the operation of room features, such as locks, ventilation systems, and televisions.
• Transmit and receive messages, using telephones or telephone switchboards.
• Provide guest service
• Perform light security tasks such as floor checks, assisting front desk with guest warnings, etc.
• Reset elevators when needed.

Experience & Qualifications,

• Must be able to stand / walk / climb stairs
• Familiar with downtown Milwaukee both direction-ally and conversationally
• Professional and friendly demeanor both in person and on telephone
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required

Employee Benefits,

• Health, Dental, Vision and Life Insurance
• Paid time off
• Meal Discount
• Room Discount
• 401K
• Free Parking
• Recognition Programs
• Unlimited Employee Referral Bonus

About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plaster work captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.

Job Type: Part-time

Pay: From $16.00 per hour

Expected hours: 16 – 24 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: In person