Description

 DEPARTMENT: Front Office

 REPORTS TO: Front Office Manager 

STATUS: Non-Exempt POSITION SUMMARY: Greeting and receiving customers with the highest quality customer service. Responsibilities include parking guest cars, assisting with luggage and belongings, and providing transportation in the Company vehicle. After parking the vehicle, the valet attendant will run back to the station and be prepared to assist the next patron. 

RESPONSIBILITIES: There are two different Valet Station locations, and our Valet associates may be scheduled at either location.

Directs traffic of vehicles at hotel or restaurant entrance. Secures taxis/transportation for guests/visitors.

Assists guests with luggage. Parks guest vehicles and secures vehicles. Safely and securely parks the customer's car and provides the fastest possible return time. Responsible for recording the guest’s information on the valet ticket and the location/parking spot the car was parked. Must use the correct color of ticket (white for hotel, green for restaurant and blue for event) and properly advise the guest of any associated charge.

Returns rental vehicles for guests.

Completes errands/deliveries for guests.

Answers questions about the hotel or restaurant and surrounding areas.

Transports guests to various areas in the Company vehicle within a 5-mile radius of the hotel

Provides gracious and professional service in an efficient manner. Perform all job duties toward the goal of maximizing guest service.

Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.

Maintain a professional appearance and uniform standards.

Responds graciously to guest service issues and reports the situation to management.

Remembers that safety is always first. Runs fast but drive slowly.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities maybe added or revised based on the volume of business and the need for the work to be completed at the present time