Description. . The night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all accounts, processes invoices and prepares paychecks. Essentially, a night auditor's role is to provide excellent customer service to guests and keep the front desk and accounting operatio...
Description. . Description. Fulfills duties as assigned by management. Supervises and directs the prompt, efficient and friendly services of all food and beverage. Ensures all opening, closing and running side work is completed on a daily basis in accordance with standard checklist. Acts as a liaison between kitchen and front of the house employees and operations. Assists in the training and development of team members. Ensures employees are trai...
Description. . DEPARTMENT. Rooms. REPORTS TO. Front Desk Manager. STATUS. Non - Exempt. RESPONSIBILITIES. . Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the parking operation. Understands and recognizes ways to maximize opportunities. Demonstrates the ability to positively move the me...
Description. DEPARTMENT. Front Office. REPORTS TO. Front Office Manager. STATUS: Non-Exempt POSITION SUMMARY: Greeting and receiving customers with the highest quality customer service. Responsibilities include parking guest cars, assisting with luggage and belongings, and providing transportation in the Company vehicle. After parking the vehicle, the valet attendant will run back to the station and be prepared to assist the next patron. RESPONSI...
Description. . Read BEO and know how to complete a set-up. Set tables in assigned areas correctly and uniformly. Keep station neat and clean while servicing guests per established policies and procedures. Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment. Assist Banquet Captains in setting up/breaking down buffets or other special food service tables and equipment. Greet and serve gues...
Description. . If a station in the dining room is a symphony, the server is its conductor. Servers are responsible for leading and maintaining the communication between the entire service team, while also being the primary presence at the table. Servers must be able to delegate and prioritize quickly and consistently. Servers take control and ownership of every guest’s experience. Servers have a high degree of emotional intelligence and deliver t...
Description. . Accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests’ stay. Responsible for acting as Manager on Duty, anticipating and resolving problems and creating an environment that is warm and welcoming. RESPONSIBILITIES. Recruits, selects, and retains a quality Front Office staff, including Front Desk Associates. Supervises the front offi...
Description. . This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information. RESPONSIBILITIES. Must have a true desire to satisfy the needs and desires of our guests and others in a fast-paced environment. Perf...
Description. . DEPARTMENT: Maintenance. REPORTS TO: Director of Engineering. STATUS: Non-Exempt. SUMMARY. Under the direction of the Chief Engineer, the Maintenance Technician responds to all General Maintenance service calls. Responsible for performing necessary tasks and demonstrating knowledge relating to hotel or property maintenance. RESPONSIBILITIES. Performs basic repair and maintenance of facilities, guest rooms and public spaces. Maintai...
Description. . REPORTS TO: F&B Manager. STATUS: Exempt. SUMMARY. The Lead Banquet Captain is responsible for supervising the set-up, service and clean-up of all assigned banquet functions held. Supervises food and beverage service to ensure exceptional service throughout the event. Also serves in a supervisory role within the Banquet team, performing scheduling and payroll functions and providing leadership and direction to the other Banquet staf...
Description. . POSITION SUMMARY. Prepares various foods as directed for lunch or dinner at assigned kitchen station including set-up and breakdown of station in accordance with standards and safety and sanitation policies. Assists in preparation of banquets. RESPONSIBILITIES. Sets up, clears and breaks down workstation. Follows written and oral instructions regarding menus and standardized recipes. Prepares selected food as directed in accordance...
Description. . POSITION SUMMARY. Bartenders possess great ability to prioritize, multitask and communicate effectively. They have extensive spirits knowledge and an inspired understanding of how different flavors balance each other in cocktails. Bartenders are responsible for delivering exceptional drinking and dining experiences at the bar, producing all cocktails and beer for the dining room and bar, all while remaining attentive and hospitable...
