• Bachelor's or Master's degree
• At least 5 years of professional working experience in related occupations of Business Operations Engineer, System Analyst etc.
• At least 3 years of experience in SQL/Python working with complex datasets and experience in data visualization tools such as QuickSight, Tableau or Power BI.
• At least 2 years of experience with Excel (pivot tables, power pivots, etc)
• Ability to dive deep complex problems to find root cause analysis

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.
Key job responsibilities
As Sales Operations Analyst II, you will use your exceptionally strong analytical skills to find the root cause analysis of the issues raised from our customers. A successful candidate will work hard on behalf of our customers to provide day to day resolution of complex tier-3 customer escalations and drive root cause resolution to eliminate future issues. Solid organizational skills including attention to detail, multi-tasking, ability to navigate unknown/ambiguous issues without clear path to resolution are critical. This role requires analytical skills, critical thinking and technical savvy to understand customer issues and build trust with technical stakeholders.
A day in the life
We are not customer facing team that said our work helps Tier I & Tier II to solve the customer issues. Hence, it is important that we own the issues on behalf of our customers and resolve it. Our teams collaborate with Service Engineers, Product Managers, Account Managers and Customer Service to unblock customers challenges to have a flawless AWS experience.
About the team
We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA

• An MS in Computer Science, Computer or Electrical Engineering, Mathematics or a related field
• Strong Analytical skills and critical thinking is required
• Great organizational skills and attention to detail; able to juggle and prioritize multiple tasks simultaneously
• Strong verbal and written communications skills and ability to effectively communicate technical information to internal and external customers or vendors
• Proactive and forward-thinking attitude and creative problem-solving ability
• Ability to work in fast-paced organization that can scale quickly.
• Ability to navigate ambiguous issues which has no clear path to resolution.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $70,400/year in our lowest geographic market up to $169,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.