53 Customer Service Advisor Jobs in Amarillo, TX
AMA TechTel is Hiring a Customer Service Advisor Near Amarillo, TX
AMA TechTel is a rapidly growing telecommunications company and we have immediate openings for dynamic individuals in our Customer Service department as a Customer Service Advisor .
Customer Service Advisors have the overall responsibility of delivering outstanding customer support to our rapidly growing customer base.
Customer Service Advisor Job Responsibilities
- Handle inbound sales, customer service, billing and repair issues.
- Have a thorough understanding of all products offered to ensure that you are comfortable and confident with any issues that arise to help customers.
- Monitor ACD queues and manage talk times to ensure prompt, efficient service to customers.
- Follow guidelines set up for proper call handling processes and procedures.
- Achieve quality metrics through Quality Assurance guidelines.
- Make outbound calls to customers to help gather information as necessary to resolve issues.
- Sell residential product offerings to inbound callers while following correct sales procedures.
- All other duties as assigned.
- Candidates must be a proven customer support professional with at least two years of call center experience.
- Must also possess a high level of energy and motivation.
- Ability to thrive in a fast paced environment and respond accordingly to high priority situations is essential.
- Telecommunications experience is a plus.
- Must have a high school diploma.
- Spanish speaking preferred
- We offer a compensation plan including excellent benefits with 401K, health insurance, and a competitive starting salary.
Job Summary
Full Time
$33k-42k (estimate)
04/27/2024
05/12/2024
amatechtel.com
LUBBOCK, TX
100 - 200
2002
COSBY MORTON
$10M - $50M
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About AMA TechTel
AMA TechTel operates throughout Texas and the rest of the nation with local, regional, nationwide and global businesses and organizations. Our emphasis on reliability and effectiveness drives our relationship with every single customer.
The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advisor job description and responsibilities
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
02/21/2022: Long Beach, CA
Listened attentively to customers needs to ensure a positive customer experience.
03/01/2022: Fort Lauderdale, FL
Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.
12/19/2021: Helena, MT
Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.
02/11/2022: New London, CT
Customer complaints are often assigned case numbers that are used to track the progress of each case.
02/28/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
Provide customers with solid solutions that meet their needs.
12/12/2021: Chico, CA
Provide technical support to clients; troubleshoot systems.
03/03/2022: Lincoln, NE
Promote service retention while reducing cancellations.
02/24/2022: Biloxi, MS
Stop Complaining About Missed Calls.
02/04/2022: Fort Smith, AR
Confident with the ability to communicate to customers, colleagues, and staff at all levels.
02/13/2022: Santa Rosa, CA
Step 3: View the best colleges and universities for Customer Service Advisor.
