We are hiring a customer servicerepresentative to manage customer queries and complaints. You willalso be asked to process orders modifications and escalatecomplaints across a number of communication channels.

To do well inthis role you need to be able to remain calm when customers arefrustrated and have experience working withcomputers.

Customer ServiceRepresentativeResponsibilities :

• Maintaininga positive empathetic and professional attitude toward customers atall times.
• Responding promptly to customerinquiries.
• Communicating with customers throughvarious channels.
• Acknowledging and resolvingcustomer complaints.
• Processing orders forms applicationsand requests.
• Keeping records of customerinteractions transactions comments andcomplaints.
• Communicating and coordinating withcolleagues as necessary.
• Providing feedback onthe efficiency of the customer serviceprocess.
• Managing a team of junior customerservice representatives.
• Ensure customersatisfaction and provide professional customersupport.

andnbsp;Requirements :

• Highschool diploma general education degree orequivalent.
• Ability to stay calm when customersare stressed or upset.
• Comfortable usingcomputers.
• Experience working with customersupport.

Last updated : 2024-05-09