Working Hours/Days

Overview

POSITION SUMMARY:

Join our team as a Product Support Sales Representative (PSSR) where you will play a pivotal role in connecting with Electric Power Generation unit users. Your primary responsibility is to present optimal maintenance and repair solutions offered by Power Systems, emphasizing territorial service goals. Drive the achievement of lower operating costs for users by recommending suitable service products.

Basic Duties

Key Responsibilities:

- Collaborate with Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.

- Actively promote the sales of maintenance service agreements and repair quotes in the assigned territory.

- Advocate for sound maintenance practices among customers.

- Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.

- Actively pursue engine opportunities within the Prospect Customer list.

- Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.

- Maintain an in-person account frequency of 12 visits per week.

- Promote ongoing service and parts special sales promotions, such as CVA, ESC, and CAT RAM.

- Record all customer communication and topics discussed in Cloud Link Activities.

- Monitor and update the customer database for changes in contact names, addresses, phone numbers, and other relevant information.

- Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers/unit numbers and customer contact information using Sales Link.

- Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.

- Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in Cloud Link.

- Assist in resolving credit issues if a customer's account becomes delinquent.

Qualifications

EDUCATION/QUALIFICATION/EXPERIENCE:

• A High School Diploma or equivalent is required.
• Prior sales experience is a must.
• EPG experience in sales and service is highly preferred.
• Must be able to lift 20 lbs.
• Must be able to handle general math calculations on money, weight measurement, volume, and distance.
• Must have PC experience with MS Excel, Word, and general computer literacy.
• Multi-tasking with good communication, planning & organizational skills are needed
• Must be able to take the initiative and work under limited supervision.
• Excellent communication skills (written, e-mail, and verbal) are required.
• Must possess a valid driver’s license with a clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).

Equal Opportunity Employer M/F/Disabled/Vets

PM16

Physical Requirements/Working Conditions

O

Climbing

O

Stooping

O

Kneeling

O

Crouching

NA

Crawling

O

Reaching

C

Standing

C

Sitting

F

Walking

O

Grasping

F

Repetitive Motion

F

Keyboarding

NA

Pulling

O

Lifting

O

Pushing

FO

Up to 25 lbs.

O

Up to 25 lbs.

O

Up to 25 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

26-50 lbs.

NA

Over 50 lbs

NA

Over 50 lbs.

NA

Over 50 lbs.

F

Subject to both inside and outside conditions

Required

Valid Driver’s License and proof of insurance required

Required

Predictable and regular attendance is required.