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altor solutions
Northbridge, MA | Full Time
$56k-73k (estimate)
1 Month Ago
Customer Care Representative
altor solutions Northbridge, MA
$56k-73k (estimate)
Full Time | Durable Manufacturing 1 Month Ago
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altor solutions is Hiring a Customer Care Representative Near Northbridge, MA

Description

Reporting to the Customer Care Manager, the Customer Care Specialist (CCS) is expected to be knowledgeable in all aspects of the order to cash process. This entails order processing, obtaining scheduling information, coordination of shipments, order expedites and processing of customer inquiries. The CCS will function as a liaison between respective departments to investigate and resolve non-product complaints. This position will perform standardized processes, complete ERP (NetSuite-Plex) and supplemental training to align with department and company guidelines.
Customer Assistance: Primary point of contact for an assigned geographical section or market specific account base. Provide product or service information relative to Altor’s product portfolio. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and assistance regarding products, services, and policies.Problem Resolution: Handle customer complaints and concerns effectively, aiming for a swift resolution while maintaining a positive customer experience. Escalate issues to appropriate channels when necessary.Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or replacements. Ensure accuracy and efficiency in order management procedures.Product Knowledge: Develop a comprehensive understanding of our products or services to effectively address customer questions and concerns. Knowledgeable on product features, pricing, and entire Altor product portfolio.Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, professionalism, and reliability in every interaction. Customer sites visits may be required to support customer or business requirements. · Documentation and Reporting: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions. Provide regular reports i.e., Open Order Reports, Scorecards, and feedback to management regarding service level agreements.· Team Collaboration: Collaborate with departments such as Sales, Operations, Scheduling, or Marketing to ensure seamless communication and resolution of customer issues. Contribute to team goals and initiatives.
  • Other duties may be assigned. 

Requirements

Bachelor’s Degree or equivalent work experience

3 years of experience in customer service; preferably in a manufacturing environment

Experience with ERP Systems is desired.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Durable Manufacturing

SALARY

$56k-73k (estimate)

POST DATE

03/11/2024

EXPIRATION DATE

05/10/2024

WEBSITE

altorsolutions.com

HEADQUARTERS

Anderson, SC

SIZE

50 - 100

INDUSTRY

Durable Manufacturing

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The job skills required for Customer Care Representative include Scheduling, Customer Support, Customer Care, Empathy, Customer Relationship, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Care Representative job description and responsibilities

They help customers with their queries and complaints.

01/08/2022: Anchorage, AK

Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.

02/16/2022: Ventura, CA

That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.

01/03/2022: Cleveland, OH

Resolves customer questions and problems regarding accounts, payments, products, and services.

03/11/2022: San Antonio, TX

A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.

01/21/2022: Ann Arbor, MI

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Care Representative jobs

Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.

02/01/2022: Pittsburgh, PA

Workers must be patient and polite, especially when dealing with difficult or angry customers.

02/04/2022: Binghamton, NY

Learn the basics, then move on to bigger things.

01/01/2022: Lubbock, TX

Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.

03/13/2022: Modesto, CA

Step 3: View the best colleges and universities for Customer Care Representative.

Butler University
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