We believe in family fun. We believe in celebrating life's moments together. We believe in combining activity and an energetic spirit for friends and family to experience. Where social connectivity, activity and celebration give way to joy, exhilaration, growth and wellness.
We believe there's always an opportunity to experience play...another wall to climb, another game of dodgeball, another hoop to shoot, another day to fly on the trapeze or jump around with friends. Our global presence allows friends and families to share in the experience and enjoy playfulness in many different countries around the world in hopes to make the world a happier place!
We believe in celebrating play and accomplishments and the emotions felt as you experience free play the Altitude way!
The Party Host Manager organizes all aspects of birthday parties including contacting interested individuals, building reservations on POS and scheduling staff. This individual reports to the General Manager.
KEY RESPONSIBILITIES
• Schedule, coordinate and manage birthday party requests
• Create a fun and enthusiastic environment for all guests
• Organize and implement birthday activities
• Supervise and schedule party staff
• Handle guests' questions and concerns professionally and courteously
• Maintain reservations and prepare reports
• Oversee party experience
• Maintain positive guest experience by using our SMILES philosophy
• Sources, orders, and maintains inventory of party supplies
• Maintains open communications with management of scheduled events
• Develop and implement post-party follow up and referral process
• Assists and supports front desk staff on all birthday related questions/concerns
• Operates Point of Sale (POS) system including deposits and party transactions
• Support sales and marketing plans in collaboration with leadership team
• Follow safety and incident reporting guidelines
• Provides or performs other services or duties as required by management
QUALIFICATIONS AND SKILLS
• 2-3 years of supervisory or management experience in party planning or booking events
• Degree in management is a plus
• Family Entertainment or amusement park background is a plus
• Workdays, nights, weekends, and holidays as required
• Must be very organized, detailed oriented, and a strong communicator
• Professional, "Altitude" attitude and work ethic
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment.