**INTRODUCTION**

Altitude Trampoline Park in Kissimmee FL is growing its leadership team. We are interviewing for the role of Customer Service Manager. The successful candidate must have a High School Diploma or equivalent with two years of experience in customer relations. A college degree is preferred. Must also have excellent communication skills, computer experience, and supervisory experience.

**PRIMARY JOB RESPONSIBILITIES**

* Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities

* Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards

* Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service.

* Assesses the training needs of the Customer Service Team and oversees the training development and delivery.

* Identifies and implements process improvements across the Customer Service department as well as other departments when necessary.

* Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers.

* Ensures Customer Service team is adhering to company policies and guidelines.

* Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer

* Handles the more complex customer issues as well as escalated customer calls.

* Reviews and approves adjustments and escalated payment arrangements.

* Performs Customer Service Supervisor duties when the need arises.

**ADDITIONAL RESPONSIBILITIES**

* Provides or performs other services as needed or required by General Manager

**CONTROLS OVERWORK**

Works under the direct supervision of General Manager and Assistant General Manager who will indicate general assignments, limitations, and priorities.

**SKILLS AND KNOWLEDGE**

* Minimum of 1- 2 years of management experience

* Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment

* Ability to handle multiple assignments on a timely basis with a high degree of accuracy

Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.