Location: Chicago, IL 60601

Pay Rate: $15.80/hr

Shift: Monday to Friday 8 AM to 5 PM (Set Schedule) - 40 Hour work week

AltaStaff Benefits:

• PTO

• Paid Holidays

• HMO (Dental, Health, and Vision)

• Quarterly bonuses

Description:

The duty of the Outreach Coordinator is to implement outreach and compliance procedures for employer and child support enforcement inquiries for the state of Illinois.

Responsibilities

• Implements outreach and compliance procedures for employer and child support enforcement inquiries

• Contacts employers for follow-up on incomplete reports.

• Provides excellent customer service to the employer community.

• Issues notifications to employers determined to have failed to report their new hires within 20 days of hire.

• Develops outreach strategies aimed at increasing employer participation and compliance with state and federal New Hire Reporting requirements.

• In conducting outreach activities, emphasizes the use of electronic reporting and, more specifically, Internet reporting.

• Performs data entry of new hire data from both mail and faxed reports, and maintains production quotas and accuracy rates.

• Uses internet search tools to locate employer information.

• Compiles and maintains daily statistics on employer errors, telephone calls and fax reports made to correct the errors, call volume and data entry statistics.

• Performs other duties as may be assigned by management.

Job Requirements

• Ability to work under strict production time-frames

• Ability to work effectively with other staff.

• Ability to work with the public in a courteous and professional manner.

• Excellent organizational, interpersonal, written, and verbal communication skills.

• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

• Ability to successfully execute many complex tasks simultaneously.

• Ability to work as a team member, as well as independently.

Requirements:

• High School Diploma or GED Equivalent

Skills/Experience preferred:

• Great typing skills - 40 WPM

• Experience working in a clerical role, data entry, office assistance.

• Customer Service experience.

• Professional business to business contact

• Business related Internet research (i.e Boolean searches)

AltaStaff is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants for employment without regard to age, race, color, creed, religion, sex, marital status, national origin, ancestry, citizenship, disability, veteran status, sexual orientation, or any other protected status, in accordance with applicable federal, state, and local laws.

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