Classification:
Exempt

We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry. Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better. Whatever our customers need, Alsco Uniforms finds the answers that work for them.

Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service. We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary:
The Service Manager is responsible to meet or exceed Service department goals at a branch. The SM directly supervises District Managers and has ultimate responsibility for the success of the Service department. The SM reports to the General Manager.

Compensation: $70,000 annually, $20k in annual bonus potential
*The Service Manager will also receive a company car, gas card, company cell phone and company laptop.*

Our full-time employees enjoy:

• 401K Plan with Company Match
• Medical, Dental, Vision, FSA/HSA
• Life Insurance, Disability Insurance
• Vacation, Sick Time, Holidays
• Choice of Global Cash Card or Direct Deposit
• Career Advancement
• Learning & Development Opportunities
• Inclusive and Diverse Team Environment

Essential Functions:

• Recruit, develop, and motivate a highly productive team of promotable DM's and RSR's through continual coaching and training, regular meetings, actively training and developing DM's to become future SMs, fostering a positive work environment, projecting a professional image and building strong relationships with each DM or RSR. Also oversees disciplinary action taken in the department.
• Ensure customer loyalty and outstanding customer service. Hold DM's accountable for customer visits, audits, new installs, problem-solving, open communication, and negotiating with customers. The SM also participates in route ride-alongs and contacts customers on a regular basis.
• Ensure all company policies and procedures are followed in the Service department, including safety, HR and Service SOP's. Oversee the maintenance of Driver Qualification files and maintenance of delivery vehicles.
• Oversee all new account installs and personally attend major and corporate account installs.
• Manage retention and growth by motivating the Service team to solicit new customers and retain current customers, up-sell/cross-sell/sample all lines of service or product, and ensure a profitable product mix. Monitor and report competitive activity. Oversee promotions, contests, and continued excellent customer relationships.
• Control department costs within budget constraints. Submit regular department progress to the General Manager.
• Leading the Service team to success, communicate changes and policies, oversee route organization for the branch, perform periodic route check-ins, make visits to Service Centers, and cooperatively worked with other departments in the branch.
• Safely operate company vehicles, following all applicable laws and company policy.
• Follow written and verbal instructions and perform other tasks as directed by the GM.

Additional Functions:
Work with and support other branch personnel as required by the GM.

Qualifications:

• Have and maintain a valid driver’s license, keep a driving record free of chargeable accidents, speeding, safety, or other violations, and be 21 years or older.
• Excellent skills in customer service, management, and route sales.
• Excellent verbal/written communication skills in English, comprehending and follow direction, add/subtract accurately, comprehend colors/sizes of textiles, excellent time management skills, a team leader.

Education:

• High School graduation or similar experience.
• Three years of successful experience in the textile service industry.

Travel Requirements:
Frequently within the branch area. At times may have to perform the duties of a District Manager.

Typical Environmental Conditions:

• Operating vehicles on public roads, working in customer locations, office, and service areas of a typical industrial laundry facility, Service Center or depot.
• Indoor and outdoor areas of a typical industrial facility.

Typical Physical Activity:
Physical Demands/Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.

For a general description of benefits that are being offered for this position, please visit alsco.com/benefits.

Alsco is an Affirmative Action/Equal Employment Opportunity Employer.

Job Type: Full-time

Pay: From $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Relocate:

• Billings, MT 59101: Relocate with an employer provided relocation package (Required)

Work Location: In person