Overview

Imagine your future with us!

At ALS, we encourage you to dream big. When you join ALS, you join a purpose and values-driven team that empowers you to innovate, create, and thrive. Our global team turns up each day with passion and commitment to do amazing things, always challenging our thinking to find ways to solve some of the world’s most complex problems for a safer, healthier world. 

About the role:

As part of a select team within the customer service group this person will directly and indirectly work with clients and the lab to meet the goals as outlined in the ALS clients services manual. The primary purpose of this position is to assist the project managers in reporting analytical data final reports, fielding customer phone calls/emails, preparing sample kit requests and reviewing chain of custodies for accuracy.

Responsibilities

About you:

• Point of contact to coordinate, manage and provide timely responses to customer inquiries related to the management of projects and status of work in progress-from the beginning of sample collection to the final report submission.
• Available to client on a day-to-day basis to provide scheduling associated with sample collection, sample containers/bottle specifications, shipping containers, receipt of samples, appropriate turnaround times/due dates, project planning, and final report requirements. Scheduling, sample collection and bottle specifications are responsibilities that are shared with the Field Services Coordinator on a daily basis.
• Project setup entry in LIMS that are defined by client and Project Manager.
• Work with Account Executives, laboratory management and operations staff to meet customer requirements and resolve service and technical issues during every phase of the project. Facilitate corrective action when needed.
• Manage subcontract work and make sure it is reported by the due date.
• Maintain a general working knowledge of analytical methods, method updates, and method usage in order to monitor compliance with industry and local/state/federal regulations.

Required Qualifications:

• Strong Customer/Client interaction skills and experienced in client contact; able to create innovative solutions to customer challenges
• Proficient English verbal and written communication skills with the ability to communicate well with staff, management and clients in a professional manner.
• Excellent English verbal and written communication skills
• Able to work on a daily basis with all departments.
• Has a general working knowledge of analytical methods, method updates, and method usage inorder to monitor compliance with industry and local/state/federal regulations.
• Strong industry specific computer skills knowledge including Horizon LMIS very helpful, but not required.
• Experienced and skilled at treating others with cooperation and respect, and be able to understand and value both internal and external customers.
• Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%. Look for new ways to accomplish objectives.
• Strong computer skills with knowledge in Excel, Microsoft Word, and other industry specific software.
• Multi-tasked, organized, detail oriented, and possess excellent problem solving capabilities; will have good time management capabilities.
• High School diploma / GED required, BS preferred or 2 years experience in related field.

 Physical Demands:

• The ability to speak and hear clearly while communicating with staff, management, and clients.
• Ability to sit and/or stand for 100% of an 8 hour day.
• Dexterity in hands and fingers to operate computer and other equipment.
• Average vision and ability to see to read reports and operate equipment.

Qualifications

Working at ALS:

Our people are our most valuable asset and drive our success at ALS.We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and the communities where we work. 

Our benefits include:

• Structured wage increases
• Comprehensive benefit package (including: medical, dental, and vision coverage, life and disability insurance, retirement plan with company match, employee assistance and wellness programs, access to company perks)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

About ALS:

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalised solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world. 

Everyone matters: 

ALS is proud to be an equal opportunity employer committed to achieving and maintaining a workforce which reflects and affirms the diversity of our society

ALS is a VEVRAA Federal Contractor. EOE AA Minority, Female, Veteran, Individuals with Disabilities 

Click Here to view the EEO is the Law poster

Click Here to view the FMLA Law poster

Click Here to view the EPPA Law Poster

Click Here to view the Pay Transparency Provision

Click Here to view company E-Verify Participation Poster

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.