50 Assistant Manager Jobs in Holland, MI
Planet Fitness is Hiring an Assistant Manager Near Holland, MI
- Maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
- Participate and provide quality control for the staff in all front desk-related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist the Club Manager to recruit, hire, train and develop a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
- Assist the Club Manager with Staff Management and provide backup support to the Club Manager as needed.
- Assist in scheduling and supervising staff.
- Assist in training / re-training staff members to ensure superior customer service is the standard that all members receive.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times. Also ensure brand and JP Management processes are executed flawlessly.
- Resolving employee issues or concerns.
- Establish and maintain a positive atmosphere within the staff.
- Assist in overseeing cleanliness and maintenance of the facility.
- Assist in tracking of supplies using specific budgets based on club requirements.
- Assist in tracking statistics and reports (weekly, monthly, and annually).
- Provides backup support for any employee who is absent, including but not limited to the club manager, front desk staff, and third shift.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
- Perform basic maintenance of club equipment, which includes but is not limited to: replacing *overhead light and tanning bulbs, signage, *ceiling tiles, upholstery, batteries, dispensers; troubleshooting TVs/cable/internet; lubricating exercise equipment; completing simple vacuum repairs; *may require the use of a ladder.
- Continual moving, standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
- Must be able to utilize various cleaning implements involved in vacuuming, mopping, picking up large items, and similar projects, which includes using toxic cleaning chemicals using acceptable safe practices on a daily basis.
- High school diploma/GED equivalent required. Associates Degree or equivalent experience preferred.
- Must be 18 year of age or older.
- Current CPR Certification required; paid for by employer.
- Must work an average of 35-40 hours per week, including at least one weekend shift (6 hours minimum) per week.
- Successful completion of Monterosso PFU Learning Pathway
- Superior customer service skills, preferably in the fitness industry.
- Experience working as a Shift Lead or fitness trainer at a Planet Fitness®, at least three months experience preferred .
- Basic computer proficiency, including, but not limited to, DataTrak, Google Office, and Google Email.
- Solid supervisory, diplomacy and listening skills.
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Competitive starting wage of $16 - $18 an hour with potential advancement after 6 months; plus $2 shift premium between the hours of 10pm-6am
- Benefits:
- 401K program with excellent company match
- Generous paid time off, PMLA, and short-term disability
- Health, vision and dental benefits
- Flexible pay options (On-demand pay and mobile Earned Wage Access)
- Free Black Card gym membership
- Online education, and potential enrollment in leadership and executive mentoring program
Job Summary
Full Time
$67k-95k (estimate)
03/27/2024
06/21/2024
planetfitness.co.za
1,000 - 3,000
1995
MANUEL RIVERA
<$5M
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Assistant Manager job description and responsibilities
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Career tips from people on Assistant Manager jobs
Don’t be afraid to close the deal.
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On the topic of education, Floor Managers earn similar levels of education than Assistant Managers.
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Step 3: View the best colleges and universities for Assistant Manager.
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