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The Service Manager supervises the services provided by Advisors, Technicians, and Warranty Administrators, to ensure the prompt, accurate, and efficient completion of customer vehicle and RV warranty and repair work.
Pay: $70,000-$100,000 annually between base and commissions
Job Duties:
Provide regular communication and leadership to staff through daily and weekly collaborative
meetings and group huddles
Monitor Service Technician billable vs. payable service hours daily and strive continuously to
improve work flow and proficiency of staff
Manage unusual and/or aging warranty claims that have escalated beyond Warranty
Administrator’s authority
Post Technician and Detailer production daily for payroll purposes; make corrections and review
weekly to ensure timely and accurate payment to employee
Perform detailed review of repair orders to monitor level of Service Advisor efficiency; take action
as necessary
Explore and implement change to enhance organization reputation and add value to job
accomplishments
Supervisory Responsibilities:
This position supervises the Service Advisors, Shop Foreman and Detailers. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.
Qualifications:
Job Skills:
Outstanding interpersonal and verbal communication skills for friendly and effective customer and employee interactions, and to effectively coach people to improve performance
Good math, computer and data entry skills
Ability to adjust to changing priorities through efficient and productive planning, organizing,
scheduling, and budgeting
Effectively reaches out to peers and cooperates with management team to establish collaborative
working relationships
Full Time
Retail
$77k-100k (estimate)
04/21/2024
04/29/2024
alpinhaus.com
AMSTERDAM, NY
200 - 500
1964
ANDREW HECK
$10M - $50M
Retail
For over 55 years, Alpin Haus has grown into an outdoor recreation powerhouse with five locations in Amsterdam, Port Jervis, Saratoga, and Clifton Park, featuring a full-line of RVs, boats, pools, spas, patio furniture and grills, ski shop, and snowmobiles. In addition, Alpin Haus has a fitness center (Alpin Haus Fitness Center), and a canvas shop specializing in the repair, replacement and custom canvas and upholstery projects. Alpin Haus is one of America's largest RV dealers - named top 50 RV dealer by RV Business Magazine; named one of the Healthiest Employers by the Albany Business Review...; recipient of the Caldera Spa's Best New Dealer of the Year award; Top 25 Tracker Boats dealer; the Snow Sports Retailer of the Year; National Top Quality RV Dealer of the Year; the Ski-Doo District Dealer of the Year. For more information, view alpinhaus.com.
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