18 Customer Service Representative Jobs in Waltham, MA
Alphagraphics is Hiring a Customer Service Representative Near Waltham, MA
- Competitive Compensation
- Flexible Scheduling
- Hard work, collaboration, humanity, fun, and laughter
- Career path development
As an established leader in the Printing, Design, and Sign industries our mission is to partner with small businesses and consumers and provide them with high-quality solutions that make life easier.
Our tight-knit team in AlphaGraphics - US220 is actively seeking a Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
More than anything, we're looking for highly-collaborative and dependable teammates that are driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in the success of our company, and we value contributions from each team member.
WHAT WE EXPECT OF YOU:
- Serve as the primary internal representative of the organization.
- Convey to the customer our expertise in products, services, and capabilities.
- Serve as an external key educator to our community and customers.
- Communicate customer requirements to the support team in accordance with company policies and procedures.
- Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Attract potential customers by answering product and service questions and suggesting information about other products and services.
- Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.
- Ability to effectively build relationships with customers and teammates.
- Strong written and verbal communication skills.
- Desire to continuously look for ways to help people.
- Critical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.
Compensation: $24.00 per hour
At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.
We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!
We invite EVERYONE to apply!
*AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.
Job Summary
Full Time
$47k-60k (estimate)
05/03/2024
05/20/2024
alphagraphics.com
LAKEWOOD, CO
100 - 200
2016
KIMBERLY MATINAS
$10M - $50M
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About Alphagraphics
We are a marketing and communications company specializing in signs, vehicle graphics, website and graphic design, mailing, booklets, books and printing services that will help Get Noticed, Get Business. AlphaGraphics Oceanside, is a locally owned and operated, we're experts in design, printing, mailing and digital archiving services, as well as direct marketing solutions that include the latest technologies in variable data printing, 1:1 marketing and cross-media campaigns. Our specialty has grown from print to include the latest marketing channels, including e-mail, online, mobile, ePublicat...ions and more. Vehicle Graphics Flags & Banners Full Service Custom Printing Store Windows Graphics Business Hours Decals Stickers - Labels Branding and Identity - Logos E-mail marketing Direct marketing Online marketing Mobile marketing When you integrate our services together, youll really see your response rates soar! Well also help you track, measure and optimize your communications, so that you can get more bang for your buck. Contact us today and tell us how we can help you tell your story! AlphaGraphics Oceanside is a certified Disabled Veteran Business Enterprise (DVBE), Small Business Micro (SB), Small Business Enterprise (SBE), and Service-Disabled Veteran-Owned Small Business (SDVOSB) with the State of California.
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
