36 Call center representative Jobs in Irving, TX
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Alpha Consulting is Hiring a Call center representative Near Irving, TX
Job Description : Bill Rate is
It is required that the candidate will work on-site two days a week.
Job Responsibilities :
Resolve customer requests / issues by researching and taking additional steps as required. Route / refer cases for advanced support.
Total ownership of case from inception to completion.
Partner with stakeholders to successfully resolve problems or answer questions in a timely manner.
Accurately document customer issues, research steps, and actions taken in the case management system.
Perform back-office transaction processing (non-phone work) in support of HR functions.
Demonstrate the ability to translate complex information into a logical, concise communication (written and verbal).
Strong attention to details - driven to prevent errors and solving problems.
Able to grasp complex information quickly and probe effectively where additional information is required.
Demonstrate excellence in organizational and time management skills.
Ability to interact with a variety of customers, partners, vendors, management and employees.
Ability to work in a contact center environment with minimal supervision while using multiple system applications.
Basic Qualifications :
High school diploma or equivalent required and 4 years of related education / experience.
Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
Previous experience interacting with customers in a service environment required. - Experience in a call center and following a structured phone schedule.
Ability to maintain confidentiality of information.
Confident phone presence and exceptional customer service skills are required.
Prior experience using a case management system.
Strong customer service, problem solving and technology skills.
Proficient in MS Office applications Word, Excel, PowerPoint, Teams.
Working knowledge of Workday or other HRIS system.
Effective listening and reading comprehension skills.
Preferred Qualifications :
Knowledge of or experience with Service Now and Workday tools.
Knowledge of Human Resources and / or Shared Services practices.
General knowledge of Payroll and Timekeeping.
General knowledge of Travel Services and Travel concepts.
Comments for Suppliers :
Last updated : 2024-05-22
Job Summary
Full Time
Business Services
$44k-55k (estimate)
05/24/2024
06/01/2024
alphaconsulting.com
EAST BRUNSWICK, NJ
200 - 500
1994
MARIE DONZELLA
$10M - $50M
Business Services
Related Companies
About Alpha Consulting
Alpha Consulting Corp. has been exceeding expectations in the IT, pharmaceutical, and clinical staffing business since 1994. Our well-established, privately held firm operates from a single location and is dedicated to providing our clients with the most talented and experienced consultants, as well as providing our consultants with assignments that appropriately match their skills, experience, and personal objectives. We offer: ** Effective matching of consultants to client projects by our highly qualified recruiting team ** Personalized attention to your specific needs ** Quick response time... to provide and properly on-board consultants quickly and efficiently ... and so much more. Alpha Consulting Corp., the pinnacle of staffing solutions. www.alphaconsulting.com Follow us on Facebook, too.
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The job skills required for Call center representative include Customer Service, Call Center, Problem Solving, Written Communication, Listening, Back Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Call center representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call center representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
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Step 3: View the best colleges and universities for Call Center Representative.
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