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Alpaca Services, LLC, is looking for a motivated and experienced Call Center Supervisor who can coach and inspire both inbound and outbound patient care representatives (“PCR”) in our new Springfield, Missouri center. The Call Center Supervisor will take the lead in the training process, ensuring that every PCR is well prepared to assist our patients. Additionally, this highly skilled supervisor will continue to support the PCRs post training by monitoring progress, ensuring goals and expectations are met, answering questions, and providing them ongoing coaching and encouragement. The ideal candidate should be sales/goals driven and passionate about our business and should also be analytical, supportive, and prepared to act as a resource.
Responsibilities:
Requirements:
Additional Preferred Skills:
Full Time
Business Services
$60k-80k (estimate)
05/10/2023
05/13/2024
alpacaaudiology.com
MOUNTAIN HOME, AR
100 - 200
2011
Private
JULIA SHORT
$10M - $50M
Business Services
Alpaca Audiology is an Arkansas-based audiology clinic that provides hearing aid machines and health brands for patients with hearing needs.
The job skills required for Contact Center Supervisor include Call Center, Customer Service, Leadership, Coaching, Planning, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact Center Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact Center Supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Contact Center Supervisor job description and responsibilities
The Call Center Supervisor provides supervision and training to the call center staff.
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The supervisor handles customers with unusual requests or customers who are unhappy with products, services or the efforts of the agent.
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A Call Center Supervisor organizes and directs the call center staff, assesses their performance and provides feedback as needed.
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A contact center supervisor oversees the day to day performance of contact center representatives .
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Ensure agents understand and comply with all call center objectives, performance standards, and policies.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Supervisor jobs
Supervisors must define goals, communicate objectives and monitor team performance.
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Be a social leader to foster optimism and promote culture change.
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Ensure Proper Scheduling For Effective Call Center Management.
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Like agents, call center managers require specialized training to meet the unique demands of the job.
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Proficient call center supervisors have certain qualities that help them carry out the above discussed responsibilities with ease.
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