OVERVIEW: The Retail Store Manager will be responsible for managing day-to-day operations. This is a full-time, on-site role that involves overseeing staff, ensuring excellent customer service, inventory management, visual displays, loss prevention, and reporting. The Retail Store Manager will be expected to work closely with the leadership team to develop strategies that maximize sales and profitability.

WHAT YOU'LL DO

• Assigns duties to team members and manages all aspects of the team schedule, including break periods, work hours, and vacations.
• Trains team members in job duties, store policies & procedures; keeps team informed by communicating relevant company information and updates.
• Orders merchandise, supplies, and equipment for both the retail space and operating needs of the team.
• Monitors and records delivery of merchandise, compares record with merchandise. ordered, and reports discrepancies to control costs and maintain correct inventory levels.
• Meet (monthly/quarterly) strategic goals and sales targets of the store by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory.
• Prepares sales and inventory reports; recommends additions to or deletions of merchandise to be sold in department based on various factors, i.e., sales and customer interest.
• Receives, examines, and processes customer returns.
• Inspects merchandise to ensure it is correctly priced and displayed
• Recommends additions to or deletions of merchandise to be sold in store.
• Prepares sales and inventory reports; recommends additions to or deletions of merchandise to be sold in store based on various factors, i.e., sales and customer interest.
• Attends customer questions and complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
• Assists sales workers in completing difficult sales.
• Plans store layout, displaying merchandise and advertising materials in an appealing and creative manner; inspects merchandise to confirm it is correctly priced and displayed.
• Ensure that all store operations run smoothly throughout the day while providing a tidy, clean, and welcoming environment.
• Commits to understanding all aspects of the ALOHA brand as well as extensive product information (uses, silhouettes, prints, pricing, etc.) to ensure customers are provided with the highest quality of service.
• Sells merchandise and assists team members in navigating and closing difficult sales; continuously coaches and supports development of team members’ sales and customer service skills.
• Participate in any necessary interview processes to select new team members that meet the job description criteria and will fit seamlessly into the brand and team culture.

EXPERIENCE WE'RE LOOKING FOR

• Two to four years experience in retail management
• Great interpersonal skills, customer service and a positive attitude
• Self sufficient with the ability to take initiative
• Exceptional time management skills
• Solution driven with high-level problem-solving skills
• Able to pivot and adjust well in constantly changing environment
• The ability to multitask, set priorities and work well under pressure.
• Friendly, Courteous, and Approachable
• Ability to effectively communicate via Google Meets, email, and Slack Competencies

WHAT WE OFFER

From the very beginning, our founders Heather and Rachael wanted to create a dynamic and intentional company culture and we are proud to say that ALOHA Collection still holds those same values today. From the director level down each member of Team ALOHA is offered personal and professional growth training along with deeper education on Hawaiian culture and the roots of the company. We truly believe that family comes first which means flexible work-from-home hours and when life happens, we understand. Lastly, you might have heard, but we LOVE working together! Our amazing events team works hard to create opportunities for us to spend time getting to know one another, from lei-making classes to breath work and baseball games our ALOHA team events are always a good time.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance