Business Intelligence Analyst
As Alma grows and as the needs of our members become more complex, the Customer Experience (CX) Team’s capacity to provide excellent support depends on our ability to analyze trends, predict pain points, and develop strategies to improve internal processes.
As a Business Intelligence Analyst on the Customer Experience team, you will play a vital role in tracking support requests and identifying areas to prioritize resources, improve our operations, and design product innovations. You will also follow internal data points (such as ticket response time) to recognize bottlenecks where we can improve team processes. You will be responsible for cleaning up dirty data and generating regular reports to demonstrate trends and changes in CX data over time.
What You’ll Do
Who You Are
Salary Band: $58,500 - $95,000
Alma’s compensation philosophy is driven by our company value of building equity. To best ensure pay equity, we typically bring in new hires near the middle of our listed salary bands and we do not negotiate our compensation (i.e. all people hired at the same level & role are brought in at the same salary, equity, and benefits). The recruiter you work with can provide more details on our philosophy.
All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.
CORAL GABLES, FL
25 - 50
Restaurants & Catering Services
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Analysts recommend business solutions and often help the organization roll out these solutions.
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They also collect data to solve potential business problems.
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They are required to question everything so they can evaluate whether or not existing business practices and principles are worthwhile or not.
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Use data modeling techniques, data analytics, data mining, and data visualization to help managers and executives to make proper business decisions.
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Analyze competitive market strategies through analysis of related product, market, or share trends.
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Develop and provide training on new and existing dashboards and reports to various business teams.
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