Whitehead Allstate Agency is family owned and one of the top producing Allstate offices in the U.S., currently ranked in the top 50 out of 10,000. This company is well-established, yet young and rapidly growing which provides a long-term career opportunity.

POSITION OVERVIEW

My wife and I sell full-time while running our operations with the assistance of our existing Office Operations Manager. Due to substantial growth we need to expand our management team by creating two separate divisions: Sales Op Manager (SOM) & Office Op Manager (OOM). You will take over for our current OOM who will transition into the SOM role. He will onboard & train you, so you will receive excellent guidance. As the OOM you will oversee our entire client service, retention & administrative operations as well as HR operations and general office operations. This is an Objective-Driven position with specific goals and associated bonuses.

YOUR YEAR ONE OBJECTIVES

• Master all aspects of the Client Service, Client Retention & Administrative processes
• Evaluate Service/Admin processes & staff performance - create action plans when needed to elevate performance
• Take ownership of HR Processes: Payroll Reporting, PTO, Benefits, 401k Participation
• Hire and develop (1) Account Manager and (1) Administrative Rep
• Work with the Agent to create an Action Plan to impact specific KPI

YOUR RESPONSIBILITIES

• Employee Management: handle call-outs, PTO, HR matters, disciplinary actions including terminations, payroll assistance.
• Employee Relations: provide daily leadership and build rapport with our team. Plan company outings as well as other incentive-based promotions.
• Office Operations: handle basic office functions and problem-solve all issues by coordinating with tech support, property management, 3rd parties.
• Service Operations: ensure employees follow operational processes as designed and work is completed on-time.
• Business/Financial Operations: assist Owner in his planning by creating spreadsheets and reports. In some instances, perform initial data analysis before presenting to the Owner.
• Operational Design: when directed, implement new processes, communicate adjustments to staff, create applicable training.
• Hiring: as needed you will hire new team member
• Onboarding New Staff: Oversee staff set-up--paperwork, set up new PC workstations, load software and create new accounts.

EXPERIENCE REQUIREMENTS

• Excel Certification or Advanced Training required (and experience in Google Sheets)
• (5) Years Operational Management (office/business) with direct experience creating reports for executives and operational problem-solving specifically with office issues & business technology issues.
• (5) Years directly Managing Staff members across multiple departments with legitimate experience in team leadership and positively affecting environment.
• (5) Years Hiring Operations with experience hiring sales professionals. Must have extensive experience in targeting candidates, creating job ads, managing hiring budget and all onboarding steps for new hires.

LOGISTICAL REQUIREMENTS

• Overall Hours: you must have flexibility to work additional hours when necessary. 50 hours would not be a routine occurrence, but it will occur.
• Availability: this role requires some occasional obligations before normal business hours to receive communications from staff members for call-outs and meet virtually with the Owner as needed.

KEY ABILITIES, TRAITS, SKILLS

• Strong Technology Skills
• Empathy, Discretion, interpersonal skills to effectively manage employees
• Exceptional ability to follow structured processes and blueprints
• Elite Attention To Detail, Time Management, Organization, Prioritization skills
• Strong Analytical and Problem-Solving skills
• Objective-driven mindset and high drive to beat deadlines and achieve results

COMPENSATION YEAR ONE:

• Salary: $65,000
• Bonus: $20,000 available via multiple bonuses
• Benefits: Health, Vision, Dental, Disability with Employer contributions
• Retirement: 401(k) with lucrative Employer contributions

Job Type: Full-time

Salary: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Operations management: 5 years (Required)
• Recruiting: 5 years (Required)
• Microsoft Excel: 3 years (Required)

License/Certification:

• Microsoft Office Specialist (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Please describe how your TECH SKILLS align with the following tasks:

*SETTING UP NEW WORKSTATIONS (PCs, 3-4 monitors, software, etc)
*BASIC TECH RESOLUTION (internet, workstation issues, software glitches)
*FACILITATING COMPLEX TECH RESOLUTION (using Allstate IT support)
*GOOGLE DRIVE/GOOGLE SHEETS

• To pursue this opportunity PLEASE COMPLETE:

1) SKILLS Tests
2) PHONE Assessment (please do ORALLY rather than type answers)
3) All application questions (located in the initial application)

• Do you have any restrictions for your start time or end time Mon-Fri?
• What kind of income range are you looking for?
• How long is your commute to 1250 Easton Rd Horsham PA 19044? *(NO remote work)

Education:

• Bachelor's (Required)

Experience:

• Operations management: 5 years (Required)
• Recruiting: 5 years (Required)

Work Location: In person