Large managed care company is looking for Patient Care Coordinators with great customer service skills to be responsible for greeting patients, activating patient files, and providing support to medical staff . This is a contract to hire position.

Work Location: 434 Russell Street, Hadley, MA 01035

Pay: $18.00

Contract Dates: CONTRACT TO HIRE

Hours: Monday – Friday, working 6 hours a day during the hours of 7:45am-8:00pm (30 hrs/wk)

NOTE: TB blood test, MMR, Varicella, Hep B titers, respirator fit test are required.

JOB DESCRIPITON

Working in Center to infectious diseases and blood-borne pathogens. It requires the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs.

RESPONSIBILITIES

• Assist in opening and closing the center, locking and unlocking the doors, and maintaining a clean waiting area.
• Assist in patient care coordination, such as answering any questions and directing them through the registration process.
• Answer multi-phone lines and direct patients accordingly
• Perform callbacks to past patients for follow-up and ensure a positive patient experience.
• Collect all insurance information, verify patient demographics, process payments, and post-patient balances.
• Assist with clerical duties such as filing, faxing, and scanning documentation.
• Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers,

prescription, or work/school excuses.

• Collect payment for medications and distribute those once filled (if applicable).

QUALIFICATIONS

• High School Diploma or equivalency (GED) required.
• 1 year of prior customer service OR experience in a medical office setting required.
• Though not required, an understanding of occupational medicine and insurance verification is helpful.
• Ability to multi-task and work well under pressure.
• Knowledge of basic computer software and the ability to learn electronic medical records required.
• Excellent communication skills – must be able to communicate with patients as well as medical staff.

Job Types: Part-time, Contract

Pay: $18.00 per hour

Expected hours: 30 per week

Schedule:

• Monday to Friday
• No weekends

Work setting:

• In-person

Application Question(s):

• Do you have EMR experience?
• Do you have an understanding of occupational medicine and insurance verification?
• Do you have/are you willing to obtain: TB blood test, MMR, Varicella, Hep B titers, respirator fit test?

Education:

• High school or equivalent (Required)

Experience:

• medical office: 1 year (Required)
• basic computer: 1 year (Required)

Work Location: In person